Receptionist/Ward Admin

Lancashire & South Cumbria NHS Foundation Trust; Lancashire; On-site; GBP 25,000; Full time

Job summary

A healthcare provider in England is seeking a Receptionist/Ward Admin to provide excellent administration support. This role requires strong communication and organizational skills, with responsibilities including greeting visitors and responding to queries. The ideal candidate will have GCSEs in maths and English, as well as an administrative qualification. This dynamic position offers a salary of £24,465 annually, with flexible working patterns to support a positive work/life balance.

Qualifications

• Good all-round administrative skills and experience.
• Experience working in an office environment.
• Ability to work flexibly and manage competing demands.

Responsibilities

• Be the first point of contact for the department.
• Respond to queries and provide support to clinical teams.
• Attend and participate in team meetings.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Time management

Computer literate

Education

GCSE maths and English (a-c / 4+) or equivalent

Administrative qualification at NVQ Level 2 / Customer Services or equivalent

Tools

Microsoft Office applications

Databases

Job description

Go back Lancashire & South Cumbria NHS Foundation Trust

Receptionist/Ward Admin

The closing date is 16 December 2025

At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward-thinking, reliable and enthusiastic individual to join our receptionist / admin team based at The Harbour Hospital, Blackpool, Fylde Coast Administration locality.

As a vital team member you will provide excellent reception / administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.

This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.

Main duties of the job

This will include:

• Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
• Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff.
• Provide day to day support to clinical teams and colleagues.
• Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required.

The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision.

About us

LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.

Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.

We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.

LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.

Job responsibilities

For more details on this vacancy please review the attached job description and person specification.

Person Specification

Education/Qualification

• GCSE maths and english (a-c / 4+) or equivalent
• Administrative qualification at NVQ Level 2 / Customer Services or equivalent

Knowledge

• Working with databases
• Working with Microsoft Office applications

Experience

• Working in an office environment
• Working with members of the public

Skills and Abilities

• Excellent keyboard skills
• Data input and retrieval
• Ability to communicate effectively both written & verbal

Other

• Ability to work flexibly and comply with all requirements of post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Lancashire & South Cumbria NHS Foundation Trust

£24,465 a year subject to confirmation (pro rata for part time hours)