Receptionist Same Day Emergency Care

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large hospital group is seeking a motivated receptionist for Same Day Emergency Care. Responsibilities include patient bookings, liaising with healthcare professionals, and managing administrative tasks. Ideal candidates should possess excellent computer and communication skills, and have the ability to work effectively under pressure. The role offers a dynamic work environment within a diverse team.

Qualifications

• Ability to work effectively and proactively as part of a team.
• Proven skills in managing front line administrative services.

Responsibilities

• Booking in patients attending Same Day Emergency Care.
• Liaising with health care professionals and managing appointments.
• Maintaining computer details on hospital systems.

Skills

Excellent computer skills

Good organisational skills

Effective communication skills

Ability to work under pressure

Job description

Overview

An exciting opportunity has arisen for a receptionist in Same Day Emergency Care (SDEC). We are looking for a motivated and enthusiastic individual to join our friendly team. The post holder will be responsible for the administration of the relevant electronic patient information system and will provide front line administrative services to the department, welcoming patients and visitors, booking in and discharging patients and outpatient appointments, scanning notes, and liaising with patients and clinical professionals by telephone.

Responsibilities

• Booking in patients attending Same Day Emergency Care onto the hospital computer systems.
• Liaising with health care professionals and booking in patients on arrival.
• Receive and deal with telephone messages, as required.
• Cancel or change appointments according to clinic rules and procedures.
• Reception duties on out-patient clinics, ensuring all computer details are maintained correctly on the Nerve Centre system and that all relevant details are entered.
• Pre-clinic preparation, responsible for checking that necessary paperwork is available for patient reviews.

Requirements

• You must have excellent computer skills, good organisational and communication skills; the ability to work effectively and proactively as part of a team and under your own initiative, and to cope well under pressure.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

For further details / informal visits contact: Name: Philippa Mooney Job title: Sister Email address: [e-mail] Telephone number: 01604544141