Receptionist - Rheumatology Outpatients

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading NHS trust in the UK is looking for a dedicated individual to join their Rheumatology Outpatients Department. This role involves delivering a high-quality reception service, efficiently managing patient appointments, and ensuring accurate data entry. Candidates should have strong communication and organizational skills, be enthusiastic, and enjoy working within a multi-disciplinary team. The trust offers various employee benefits including flexible working hours and career development opportunities.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

On-site Nursery

Free counselling support

Qualifications

• Enthusiastic and motivated individual required for patient support.
• Strong organizational skills for appointment management.
• Experience in administrative roles preferred.

Responsibilities

• Deliver a high-quality reception service in the Rheumatology Outpatients Department.
• Liaise with patients, relatives, and professionals effectively.
• Ensure accurate and timely entry of patient information.

Skills

Effective communication skills

Organizational skills

Ability to work in a multi-disciplinary team

Job description

The post holder will deliver a high-quality reception and support service within the Rheumatology Outpatients Department. As such, it is essential to have effective communication skills when liaising with patients, their relatives, the general public, and a diverse range of multi‑professional staff both internal and external to the Trust. The candidate will serve as the first point of contact for all appointment bookings and will liaise with relevant clinicians as appropriate. It will also be the administrator's responsibility to ensure accurate and timely entry of patient information into the Patient Administration System (PAS), adhering to the principles of 'real‑time data entry'. Additionally, the post holder will be expected to provide support and cover for the waiting list coordinator in managing bookings for the Rheumatology Day Unit.
Who are we?The Rheumatology team is comprised of doctors, nurses and administration staff. We are seeking an enthusiastic, motivated, hard‑working and flexible person to assist with the smooth running of this busy department.Our dedicated clinical team are at the forefront of innovation and work collaboratively as a multi‑disciplinary team to strive for excellence in patient care.Please view the attached job description for full details of the post, and make sure to refer to the job specification when submitting your applicationAt NNUH, we are pleased to offer a variety of services such as on-site childcare and a number of cafes and shops to support local businesses and charities. Our staff members have the opportunity to become 'Freedom to Speak Up' guardians. We support flexible working in order to encourage a healthy work/life balance. We have a number of teams across the hospital to support staff, such as Workplace Health and Wellbeing. Other benefits include our NHS pension scheme and annual leave allowance.Our hospital is one of the largest employers in Norfolk with a team of 8,000 staff working together to provide care for our local population. Join us and be part of something great., Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics