Receptionist - Phlebotomy

NHS; Norwich; On-site; GBP 20,000 - 28,000; Full time

Job summary

A prominent healthcare organization in Norwich seeks a motivated receptionist to support patient care in a busy outpatient department. Responsibilities include collecting blood samples, managing documentation, and ensuring adherence to quality and safety guidelines. Ideal candidates will possess strong communication skills and a good general standard of literacy and numeracy. This role is pivotal in delivering compassionate healthcare and upholding values of respect, integrity, and dedication.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Flexible staff bank

Salary Sacrifice schemes

Responsibilities

• Collect blood samples from patients according to Trust policies.
• Generate blood request forms from ICE previously stored by clinical staff.
• Ensure safe delivery of blood samples to Pathology in an agreed time.
• Process blood samples using the Glucose Monitoring Meter.
• Carry out procedures for control of infection as per Trust policies.

Skills

Good communication and interpersonal skills

Customer care skills

Effective role model

Commitment to Equality, Diversity and Inclusion

Education

Good general standard of literacy and numeracy

Job description

Applications are invited for a motivated, enthusiastic, and reliable individual keen to work within a busy outpatient department as a receptionist.

To maintain a high standard of patient care under the direction of the Phlebotomy Manager, providing patient reception duties as well as admin support.

To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Main duties of the job

To maintain a high standard of patient care under the direction of the Phlebotomy Manager in collecting blood samples from patients.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• To collect blood samples from patients in accordance with agreed Trust policies.
• To generate blood request forms from ICE previously stored by medical/clinical staff.
• To ensure that blood samples are delivered safely and efficiently to Pathology in an agreed time.
• Process patients blood samples using the Glucose Monitoring Meter and analysing results.
• To ensure that procedures for the control of infection are carried out according to Trust policies.
• Be aware of off-duty planning and the need to meet service requirements.
• Attend appropriate mandatory training sessions.
• Attend departmental meetings when necessary.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role. Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Person Specification

Qualifications

• Good general standard of literacy and numeracy

Skills

• Good communication and interpersonal skills
• Customer care skills
• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.