Receptionist / Outpatients Officer | Nottinghamshire Healthcare NHS Foundation Trust

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading healthcare provider in Nottingham is seeking a Receptionist for the Liaison Psychiatry Team. This role involves providing high-level administrative support, managing patient records, and ensuring efficient communication. The ideal candidate will have excellent customer service skills, the ability to prioritize tasks, and be flexible in their work approach. This position is a great opportunity to make a difference in the mental health sector while working in a supportive environment.

Benefits

Employee-led staff networks

In-house occupational health services

Health and Wellbeing programs

Qualifications

• Strong communication skills for effective patient interaction.
• Ability to prioritize tasks in a busy environment.
• Flexibility in approach to work requirements.

Responsibilities

• Provide comprehensive admin support to the Liaison Psychiatry Team.
• Manage patient records and appointments.
• Handle phone calls and general inquiries.

Skills

Reception and customer service expertise

Diary management

Administration support

Job description

About the Role

We have an exciting opportunity for a Receptionist within Liaison Psychiatry based at Queens Medical Centre, Nottingham. The post holder will provide a high level, efficient, comprehensive, and confidential admin support service to the Liaison Psychiatry Team within Older People Care Unit in Nottinghamshire. The role requires an individual who has a flexible approach to work and the ability to prioritise. This will include maintaining patient related records/databases, making appointments, and meeting and greeting patients.

To work within the Outpatients Department at Queens Medical Centre supporting patients attending their appointments. You will be expected to work as part of an administrative team supporting the full MDT.

To undertake office duties including diary management and message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.

Our Trust

TeamNottsHC comprises over 11,000 dedicated colleagues who MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.

Key Responsibilities

Efficient reception / customer service expertise. Efficient secretarial and admin support, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquiries, production of documents, photocopying, collating of documents and electronic filing.

Please note that this post does not meet the pay level required for a Skilled worker visa.

Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker / Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker / Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

DBS and Visa

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Application Deadline

This advert closes on Sunday 14 Dec 2025