Receptionist, Malmaison

Malmaison Hotel Liverpool; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hotel chain in Newcastle is looking for a Receptionist to provide exceptional service. You will handle guest queries, contribute to a welcoming atmosphere, and support internal development. The ideal candidate is friendly and eager to learn, with great communication skills. This position offers a pay of £12.46/hour for 16 hours a week along with various employee benefits.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off your bill when dining

Fully funded Apprenticeship programmes

High Street discounts

Cycle to work scheme

Wellness initiatives

Qualifications

• Friendly, passionate, and energetic with a natural hospitality charm.
• Ability to communicate effectively and make guests feel welcome.
• Willingness to learn and pursue internal progression opportunities.

Responsibilities

• Be the face of the hotel, delivering high standards of service to guests.
• Handle guest queries and ensure experiences are above and beyond.
• Contribute to a welcoming, energetic, and hospitality-focused environment.

Skills

Friendly demeanor

Effective communication

Willingness to learn

Job description

Overview

About The Location: Malmaison Newcastle is housed in the former Co-operative Society warehouse on the River Tyne. The hotel features 122 bedrooms, an 80-seater Bar & Grill, 4 private event spaces (largest seats up to 80), a Spa with 4 treatment rooms, relaxation area, manicure & pedicure stations, and a sauna. The city of Newcastle offers a vibrant visitor destination with a renowned dining scene, culture and events year round.

Role

Receptionist, Malmaison
£12.46/hour, 16 hours per week
Permanent
Location: Malmaison Newcastle

Responsibilities

• Be the face of the hotel, delivering high standards of service to guests.
• Handle guest queries and ensure experiences are above and beyond from arrival to departure.
• Contribute to a welcoming, energetic, and hospitality-focused environment.
• Support internal development and progression opportunities within Malmaison.

Qualifications and Qualities

• Friendly, passionate, and energetic with a natural hospitality charm.
• Ability to communicate effectively and make guests feel welcome.
• Willingness to learn and pursue internal progression opportunities, including apprenticeships after probation.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate (50% off best available rate).
• 35% off your bill when dining in Brasseries and Bistros.
• Fully funded Apprenticeship programmes and career development support.
• High Street discounts and various experiences and holidays.
• Cycle to work scheme; healthcare cash plans (dental, optical, medical).
• Referral schemes up to £1500.
• Wellness initiatives and national campaign days; Wagestream pay access.
• Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for charitable causes, including The Brain Charity.
• Employee Assistance Programme – free, confidential advice 24/7 for you and your family.

Additional Information

Our Sustainability Goals include 100% renewable electricity, minimum 70% waste recycling, chemical-free cleaning in bedrooms and public areas, enzyme-based kitchen cleaning, and paid volunteer days for sustainable charities (2 days per year).

Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.

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