Receptionist | Lancashire & South Cumbria NHS Foundation Trust

Lancashire Care Foundation Trust; Barrow-in-Furness; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare institution in Barrow-in-Furness seeks a Receptionist for their Dane Garth Furness General Hospital, working shifts on Monday and Tuesday. This role involves communicating with diverse stakeholders, managing reception duties, and supporting the administrative team. Applicants should have excellent organisational skills, proficiency in Microsoft Office, and a professional telephone manner. This position offers flexible working patterns and requires effective teamwork. The closing date for applications is December 22, 2025.

Benefits

Flexible working options

Career breaks

Professional development opportunities

Qualifications

• Excellent organisational skills.
• Ability to work independently or as part of a wider admin team.
• Good communication skills with staff, service users, visitors and carers.

Responsibilities

• Communicate with staff, service users and visitors on complex issues.
• Maintain a professional reception service.
• Answer telephones and respond to calls promptly.
• Manage room booking systems and email inboxes.
• Provide general office duties like typing and photocopying.

Skills

Organisational skills

Independent work

Communication skills

Computer literacy

Telephone manner

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for a Receptionist based at Dane Garth Furness General Hospital, Barrow in Furness. The post covers reception for Inpatients and Community Teams working on a Monday and Tuesday 8.30am – 4.30pm.

Overview

You are invited to apply for the LSCFT reception role. Interest should be expressed soon as vacancies may be filled as applications arrive.

Responsibilities

• To communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues, requiring negotiating, empathy and reassurance skills.
• To maintain a high standard and professional reception service within the base and Network.
• To maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
• Attend and participate in team meetings and administrative service meetings as required for the smooth running of the service.
• Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgmental and well‑informed response.
• Manage room booking systems and email inboxes.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Provide general office duties including typing, photocopying, mail distribution and dealing with enquiries.
• Demonstrate duties of role to new and less experienced staff.

Qualifications

• Excellent organisational skills.
• Ability to work independently or as part of a wider admin team.
• Good communication skills with staff, service users, visitors and carers in a professional manner.
• Computer literacy and proficiency with Microsoft Office packages.
• Good telephone manner.

About the Trust

Lancashire & South Cumbria NHS Foundation Trust provides a range of services, including secondary mental health care across the area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides physical health and well‑being services in the community alongside partners in Lancashire, Cumbria and Sefton.

Benefits & Working Patterns

The Trust encourages flexible working: term time, part time, compressed hours, flexi‑time and career breaks. Applicants should state clearly on their application forms their request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

Please see attached the job description and person specification for more information about this role.

This advert closes on Monday 22 Dec 2025.