Receptionist - Family Services | Northern Lincolnshire & Goole NHS Foundation Trust

Northern Lincolnshire and Goole NHS Trust; Scunthorpe; On-site; GBP 18,000 - 22,000; Part time

Job summary

A healthcare organization is seeking a Receptionist in Scunthorpe General Hospital to join the Patient Services team. This role involves providing a welcoming service to patients and visitors, assisting with inquiries, and liaising with hospital departments. Candidates should possess excellent customer relations and communication skills. Flexibility in working arrangements is encouraged, with the role covering various reception areas.

Qualifications

• Smart appearance with excellent customer relations and communication skills for a customer-facing service.
• Ability to work across the Family Services Reception areas and cover other central reception areas when required.

Responsibilities

• Provide a welcoming, professional, and courteous service to patients and visitors.
• Assist patients and visitors using a variety of communication methods.
• Liaise effectively with colleagues and other departments in a professional manner.
• Ensure confidentiality of information and patient details.

Skills

Excellent customer relations

Communication skills

Job description

Overview

An exciting opportunity for a Receptionist (16 hours per week) to join the Patient Services/Family Services Reception Team at Scunthorpe General Hospital. The postholder will work in the Family Services Reception areas (Obstetrics, Paediatrics and Gynaecology) with coverage across other central reception areas as required. You will provide a welcoming, professional and courteous service to patients and visitors, and support the efficient running of the reception areas across the Trust.

Responsibilities

• Provide a welcoming, professional, and courteous service to patients and visitors in person and via other communication methods.
• Assist patients and visitors using a variety of communication methods.
• Liaise effectively with colleagues and other hospital departments in a professional and pleasant manner.
• Ensure the confidentiality of information and patient details in line with the Data Protection Act, Caldicott guidelines and Trust policies.

Requirements / Qualifications

• Smart appearance with excellent customer relations and communication skills for a customer-facing service.
• Ability to work across the Family Services Reception areas and cover other central reception areas when required.

Additional Information

• Flexible working opportunities are encouraged to support health, wellbeing and work-life balance.
• Local flexible working arrangements are developed in partnership between the line manager and employee.
• The Trust is committed to a diverse, inclusive, and supportive working environment in line with the NHS Constitution.
• In line with GDPR, your data will be used for the intended purpose by the Recruitment & Workforce team.
• Please note that new employees starting work with us will be charged for the cost of their DBS check if required for the role.
• This advert closes on Wednesday 24 Sep 2025.