Receptionist - Fairfield Surgery

GP Practice; Port Talbot; On-site; GBP 20,000 - 24,000; Part time

Job summary

A local healthcare provider in Port Talbot is looking for a part-time receptionist. This role involves answering telephone calls, managing appointments, and providing general administrative support. Candidates should be computer literate and have at least 1 year of primary care experience. The practice offers great working conditions, including a modern facility and NHS pension scheme. If you're eager to work in a busy environment and contribute to patient care, this is the role for you.

Benefits

Modern purpose-built surgery

Free parking

Good working conditions

NHS Pension scheme

Qualifications

• Must be computer literate and ideally familiar with the Vision clinical system.
• Experience in a surgical or NHS environment is preferred.
• 1 year of primary care experience is required.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone, and e-requests for appointments.
• Answer incoming phone calls and deal with requests appropriately.
• Provide general administrative support.
• Data entry of patient information as required.

Skills

Computer literacy

Good telephone manner

Administrative support

Job description

Candidates must be computer literate, knowledge of the Vision clinical system would be beneficial but full training can be provided. Good telephone manner however is essential preferably with previous experience in a surgery or NHS environment would be advantageous. Duties mainly include answering the telephone, reception desk, booking appointments, patient follow up for test results, processing of incoming correspondence. The position is part time and can be worked over 4 days, our hours are 8 am - 6.30 pm Monday - Friday.

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone, and e-requests for appointments
• Answer incoming phone calls, transferring calls, or dealing with callers requests appropriately
• Initiate contact with and respond to requests from patients, team members, and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Manage all queries as necessary in an efficient manner
• Monitor and maintain the reception area and notice boards
• Provide general administrative support such as scanning, copying, supporting clinical team, etc.

The role will give you a high level of exposure to many administrative tasks as you work closely with the practice team and is the perfect role for a talented administrator/receptionist who is keen to take on a new challenge within a fast-paced environment.

Schedule

• Day shift, Monday to Friday
• Hours: 8 am - 6.30 pm

Qualifications

• Primary Care experience: 1 year (required)
• Reception experience: 1 year (preferred)

About Fairfield Surgery

Fairfield Surgery is an 8,300 patient GMS practice based in the Port Talbot Resource Centre with a friendly administrative team. There are 3 GP Partners with a clinical team of Practice Pharmacist, Practice Nurses and a Health Care Worker, supported by a community team of District Nurses, Midwives and Health Visitors.

Benefits

• Modern purpose-built surgery
• Free parking
• Good working conditions
• NHS Pension scheme