Receptionist & Dealership Host

Renault Retail Group UK Ltd; United Kingdom; On-site; GBP 12,000; Part time

Job summary

A leading automotive group in the UK is seeking a part-time Receptionist/Dealership Host to provide exceptional customer service. In this role, you will be the first point of contact, welcoming customers and managing calls professionally. The successful candidate will have extensive experience in a receptionist role and strong communication skills. The job offers a competitive salary and benefits including leave, pension scheme, and professional development opportunities.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Pension scheme with life assurance

Subsidised car option

Gym membership discount

Qualifications

• Extensive previous experience working in a fast‑paced receptionist / host role.
• Ability to provide an outstanding level of customer service.
• Proficiency in Microsoft Office Suite and CRM software.

Responsibilities

• Meet and greet all customers and visitors warmly and professionally.
• Answer incoming telephone calls and direct customers appropriately.
• Ensure reception coverage during breaks and absences.

Skills

Customer service excellence

Telephone switchboard operation

Effective communication

Microsoft Office proficiency

Job description

Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis. This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.

Working Pattern

The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break. This is 17 hours per week. Holiday cover for the other Receptionist will be required (advance notice given).

What you’ll be doing

• Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual / department in a helpful and welcoming manner.
• Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.
• Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned.
• Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.
• Complete daily employee site attendance register and send completed form to HRM in a timely manner.
• Ensure all visitors to the site are logged in the visitors’ book.
• Accept delivery of small parcels and advise addressee for collection.
• Create and maintain incoming call logs and walk‑in customer list.

What you’ll bring

• Extensive previous experience working in a fast‑paced receptionist / host role.
• Ability to provide an outstanding level of customer service.
• Experience in operating a telephone switchboard and a computer‑based messaging system (desirable).
• Ability to manage incoming and outgoing post and deliveries.
• Effective communication skills with a warm friendly manner.
• Pleasant, helpful and courteous manner.
• Proficiency in Microsoft Office Suite and CRM software.

What’s in it for you

• A salary of £11,050 pa.
• 25 days annual leave plus Bank Holidays (pro rata).
• Holiday buy / sell scheme.
• Pension scheme with life assurance.
• Subsidised car option after 3 months’ service (loan plan scheme).
• Share options.
• Enhanced maternity and paternity leave.
• Gym membership discount.
• Cycle‑to‑work scheme, discounts on company products and services.
• Learning and development opportunities.
• Superb career opportunities Group‑wide.

Interested? Apply now.