Receptionist

Rbh Hospitality Management; City of Westminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel management company in East London is seeking individuals for a guest services role. This position involves greeting guests, managing check-ins and check-outs, and providing local recommendations. Successful applicants will possess strong communication and multitasking skills, ensuring every guest's experience is memorable. Additionally, the hotel offers a dynamic work environment with various employee benefits, including hotel discounts and flexible working arrangements.

Benefits

Discounted hotel room rates

Enhanced parental leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Social and wellness events

Qualifications

• Strong communication skills to handle guest inquiries efficiently.
• Ability to create memorable guest experiences.
• Detail-oriented to manage bookings and requests accurately.
• Quick thinking for problem-solving in busy environments.

Responsibilities

• Greet guests warmly and handle check-ins and check-outs.
• Provide local insights to enhance guest experiences.
• Multitask effectively while managing guest requests.
• Keep the front desk organized and welcoming.
• Coordinate with housekeeping and maintenance teams.

Skills

Communication skills

Problem-solving

Detail-oriented

Multitasking

Job description

Overview

Nestled in the vibrant heart of East London's Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike. Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

Responsibilities

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay.
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests — all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Qualifications & Attributes

• A people person with a knack for making connections and creating memorable guest experiences.
• Strong communication skills and the ability to handle guest inquiries, coordinate with the team, and share local knowledge.
• Detail-oriented and organised, capable of managing reservations, requests, and check-outs accurately.
• Problem-solving mindset with the ability to think quickly and keep operations smooth during busy periods.

Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day’s leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn 250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over 1000 per year
• And much more!