Receptionist / Clerical Officer MH & LD

Hywel Dda University Health Board; Carmarthen; On-site; GBP 25,000; Full time

Job summary

A healthcare service provider in Carmarthen seeks a Band 2 Receptionist/Clerical Officer to join their Child and Adolescent Mental Health Team. This role requires excellent interpersonal skills, strong organization abilities, and a willingness to learn. The successful candidate will have prior office administration experience, be proficient in IT systems, and be able to work as part of a team. A Level 2 qualification and a desire to support essential mental health services are essential. Competitive salary of £24,833 per annum.

Qualifications

• Confidentiality understanding is essential.
• Desirable to have previous office administration experience.
• Flexible approach to service needs required.

Responsibilities

• Support the Child and Adolescent Mental Health Team.
• Communicate effectively with team members.
• Travel between service sites as needed.

Skills

Excellent interpersonal skills

Strong organisation abilities

Verbal communication skills

Written communication skills

Ability to work in a team

Education

Level 2 qualification (e.g., NVQ)

Numeracy and Literacy Skills

ECDL or equivalent experience

Tools

Microsoft Office packages

Databases

Job description

This is an exciting opportunity for a Band 2 Receptionist/Clerical Officer to join the Child and Adolescent Mental Health Team in Carmarthen

We are looking for an enthusiastic person with excellent interpersonal skills, strong organisation abilities and a desire to support our team and our leaders in everything we do.

Main duties of the job

An understanding of confidentiality is essential and an enthusiastic attitude and willingness to learn is also very important.

The successful individual will need to be a team player with good verbal and written communication skills. Previous office administration experience is desirable and a good knowledge of IT systems (Microsoft Office packages and databases etc) is essential.

The applicants will be required to have a flexible approach towards the needs of the service and be able to travel between sites in a timely manner in line with the Transformation of Mental Health 7 day working.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment.

Interviews will be held on 08/10/2025

Person Specification

Qualifications and Knowledge

• Level 2 qualification e.g. NVQ's or equivalent
• Numeracy and Literacy Skills
• A good knowledge of IT
• ECDL or equivalent experience and or qualifications

Experience

• Experience with using IT systems
• Previous office administration experience

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,833 a yearper annum (pro rata if part time)