Receptionist - Cardio Respiratory

East Suffolk and North Essex NHS Foundation Trust; Colchester; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading NHS Foundation Trust in Colchester seeks a part-time Receptionist for the Cardio-Respiratory Department. You will handle patient bookings and liaise with clinical staff to ensure efficient service delivery. Strong communication skills and attention to detail are essential. Ideal candidates will have previous administrative experience and be able to work under pressure. Join us in providing quality patient care and take advantage of training and development opportunities within our organization.

Benefits

Generous pension scheme

27 days annual leave

Access to NHS discounts

Health and Wellbeing programme

Qualifications

• Previous office based administrative work.
• Experience working with members of the public.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide a reception service for patients attending cardio respiratory appointments.
• Operate a computerized appointment system to book and re-schedule appointments.
• Liaise with medical secretaries and clinical staff to ensure efficient clinic operation.

Skills

Excellent communication skills

Attention to detail

Basic keyboard skills

Organisational skills

Job description

Go back East Suffolk and North Essex NHS Foundation Trust

Receptionist - Cardio Respiratory

The closing date is 28 December 2025

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in the Cardio-Respiratory Department based at Colchester Hospital on a part time basis. We need key staff, with excellent communication skills and attention to detail, to work here.

Main duties will be to provide a full booking service for patients attending the cardio respiratory appointments, working closely with clinical staff from several health service providers. To operate a computerised appointment system to book in re-schedule patient appointments.

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

You will need to have the ability to work on your own initiative and youmust be able to remain calm in difficult situations.

Future requirements of the role may involve travel across our acute sites.

Internal applicants currently employed by ESNEFT will be offered on a secondment basis only

Main duties of the job

To provide a reception service for patients attending cardio respiratory appointments, working closely with clinical staff from several health service providers. To operate a computerised appointment system to book in and re-schedule patient appointments.

To liaise with medical secretaries, clinical staff and medical records departments, to ensure the timely and efficient day-to-day operation of all clinics.

To maintain an efficient appointment booking system.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Find out about living and working here www.youtube.com/watch?v=GkPu7HphU8A

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Experience

• Previous office based administrative work
• working with members of the public

Knowledge

• Confidentiality and Data Protection
• Customer Service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

East Suffolk and North Essex NHS Foundation Trust