Receptionist - Bank

Avery Healthcare Group Ltd.; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable healthcare provider in Leicester is seeking a temporary receptionist to be the first point of contact and deliver high-quality customer service. The role involves answering calls, managing reception-related administration, and ensuring a tidy reception area. Ideal candidates will possess excellent communication skills, confidence in using computers, and a positive attitude. Successful applicants will undergo an ADBS Disclosure check. This position is for a full-time schedule from 8:30 AM to 6:30 PM.

Qualifications

• Successful candidates will embody our values of caring, supportive, honest, respectful and accountable behaviour.
• Must possess excellent communication skills, confidence in computers, and a welcoming attitude.

Responsibilities

• Provide professional and high-quality customer service as the first point of contact.
• Answer telephone and respond to enquiries, redirect calls, and record messages.
• Complete reception-related administration and maintain databases.

Skills

Excellent verbal and written communication skills

Confidence in using computers

Positive, friendly, and welcoming attitude

Experience with problem-solving and client complaints

Job description

This is a temporary receptionist role at Avery Healthcare in Leicester. The position involves providing professional and high‑quality customer service as the first point of contact within the home, as well as performing a range of administrative duties.

Main Duties

• Answer the telephone and respond to enquiries, redirect calls to relevant staff and record messages.
• Complete reception‑related administration, maintain databases and provide administrative assistance as required by the General Manager.
• Maintain the general tidiness of the reception area and liaise with Housekeeping to ensure standards are maintained.

About Avery Healthcare

Avery Healthcare is one of the UK’s largest providers of luxury elderly care homes. We are passionate about creating meaningful experiences for residents and team members, offering exceptional care across our growing network of over 100 homes. Our environment is supportive, inspiring, and values employees daily.

Shift Details

8.30 AM – 6.30 PM

About the Role

As a receptionist, you will deliver professional, high‑quality customer service as the first point of contact within the home while handling a range of administrative services.

About You

Successful candidates will embody our values of caring, supportive, honest, respectful and accountable behaviour. They will possess:

• Excellent verbal and written communication skills.
• Confidence in using computers.
• A positive, friendly, and welcoming attitude.
• Previous exposure to problem‑solving and client complaints.

Requirements

• ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Person Specification & Qualifications

To be successful in this role you must have excellent communication skills, confidence in using computers, a positive and welcoming attitude, and prior experience with problem‑solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure must be submitted to the Disclosure and Barring Service to check for any previous criminal convictions.