Receptionist - Bank

Avery Healthcare Group Ltd.; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading elderly care service provider in the UK is seeking a temporary receptionist to enhance customer service and handle various administrative tasks. The successful candidate will be the first point of contact for clients, ensuring high-quality service. Key qualifications include excellent communication skills and confidence with computers. This role offers flexible weekend shifts and the opportunity to work in a supportive environment.

Qualifications

• Excellent communication skills, confident in using computers.
• A positive, friendly, and welcoming attitude.
• Previous experience in problem-solving and handling client complaints.

Responsibilities

• Answer the telephone and respond to enquiries.
• Complete reception-related administration and maintain databases.
• Maintain the general tidiness of the reception area.

Skills

Excellent verbal communication skills

Excellent written communication skills

Confidence in using computers

Positive attitude

Problem-solving experience

Job description

Job Overview

A temporary receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. This role involves providing professional, high‑quality customer service as the first point of contact within the home, as well as completing a range of administrative tasks.

Main Duties

• Answer the telephone and respond to enquiries, redirect calls to relevant staff and record messages.
• Complete reception‑related administration, maintain databases, and provide administrative assistance as required by the General Manager.
• Maintain the general tidiness of the reception area and liaise with Housekeeping to ensure standards are maintained.

About Avery Healthcare

Avery Healthcare is one of the UK’s largest providers of luxury elderly care homes. They are passionate about creating meaningful experiences for their residents and employees, and offer exceptional care across their growing network of over 100 homes. Avery is committed to building a supportive and inspiring environment where employees feel valued and empowered every day.

About the Role

Your focus as a receptionist will be to offer professional, high‑quality customer service as first point of contact within the home as well as providing a range of administrative services.

Shift details

Weekend on/off.

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly and welcoming attitude.
• Have previous exposure to problem‑solving and client complaints.

Requirements

• ADBS Disclosure check – the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

To be successful in this role, you should have excellent communication skills, both verbal and written, be confident in using computers, have a positive, friendly and welcoming attitude, as well as some previous exposure to problem‑solving and client complaints.