Receptionist and Business Support Administrator

Smith's Gloucester Limited; Stroud; On-site; GBP 22,000 - 26,000; Full time

Job summary

A family-run business in Stroud is seeking a friendly and professional Receptionist. You will be the first point of contact for visitors and callers, handling enquiries via telephone and email, and managing various reception duties to ensure smooth day-to-day operations. Candidates should have at least 3 years of experience in a customer service/receptionist role, strong communication skills, and the ability to multitask effectively. Attractive benefits include annual salary reviews and a corporate gym membership discount.

Benefits

Annual salary review

Corporate gym membership discount

Staff discount on group services

Career progression opportunities

Unlimited access to mental health support

Qualifications

• Minimum of 3 years' experience in a customer service/receptionist role.
• Comfortable working in a dynamic, multifaceted business environment.
• Proactive, reliable, and able to multitask effectively.

Responsibilities

• Answering telephone enquiries.
• General administrative duties.
• Greeting and assisting visitors.
• Managing the company mailbox and responding to enquiries.
• Receive and distribute post.

Skills

Customer service experience

Strong communication skills

Administrative skills

Multitasking

Proactive

Job description

We're looking for a friendly and professional Receptionist to join our team at Brook Farm. In this role, you'll be the first point of contact for visitors and callers, handling enquiries via telephone and email, and managing a range of general reception duties to ensure smooth day-to-day operations.

Company Overview

Smiths (Gloucester) Ltd is a family-run business, established in 1982 and proudly owned and operated by the Smith family. Over the years, we've grown from a single owner-operated plant hire company into a diverse and multi-faceted group. Despite our growth, we've retained strong family values at the heart of everything we do.

Responsibilities

• Answering telephone enquiries
• General administrative duties
• Greeting and assisting visitors
• Managing the company mailbox and responding to enquiries in a timely manner
• Receive and distribute post
• General daily administration tasks including data input and emails

Qualifications

• Have a minimum of 3 years' experience in a customer service/receptionist role
• Be comfortable working in a dynamic, multi-faceting business environment
• Possess strong communication and administrative skills
• Be proactive, reliable and able to multitask effectively

Benefits

• Annual salary review
• Corporate gym membership discount
• Staff discount on group services (inc 50% discount on Skip Hire)
• Career progression opportunities
• Unlimited access to mental health support

Core Values

Honesty – We believe in transparency and integrity in all matters. Family Values – We operate with mutual respect, strong ethics, and a close-knit team spirit. Hardworking – We're firm believers that dedication and effort make anything possible.