Receptionist

Guardian Jobs; Catfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run manufacturer in North Norfolk is looking for a reliable Receptionist/Administrator to manage front-of-house and back-office support. You will handle customer interactions, manage communications, and ensure smooth daily operations. The ideal candidate should have experience in a similar role, strong Microsoft Office skills, and excellent organizational abilities. You will be involved in various administrative tasks, including welcoming visitors and supporting the Directors with marketing and events.

Qualifications

• Previous experience in a reception or customer-facing role.
• Strong skills with Microsoft Office including Word, Excel, and PowerPoint.
• Good attention to detail and the ability to handle changing priorities.

Responsibilities

• Answer and direct incoming calls through the main switchboard.
• Greet visitors and inform them of health & safety site procedures.
• Support the Stores team with data entry into the ERP system.

Skills

Reception experience

Microsoft Office skills

WordPress familiarity

Organizational skills

Attention to detail

Strong communication

Tools

MS Excel

ERP systems

Job description

Overview

Our client is an industry-respected family-run manufacturer of crop sprayers based in North Norfolk. With over 50 years of heritage, we're a household name in the sector, trusted for quality, service and innovation. They are seeking a reliable Receptionist / Administrator to deliver excellent front‑of‑house and back office support, being the face of our new purpose built facility just outside of Stalham, Norfolk.

You will work closely with the Directors and senior staff, managing communications, helping customers and visitors, maintaining records, and ensuring administrative tasks are handled efficiently.

What You Will Do

You will be the point of contact for customers and visitors, the organiser of administrative systems, and support for our Directors and senior staff. Your work will ensure that day‑to‑day operations run smoothly.

Who We Are Looking For

• Previous experience in a reception or customer‑facing administrative role
• Strong skills with Microsoft Office (Word, Excel, PowerPoint)
• Experience or familiarity with WordPress and business social media usage
• Excellent organisational skills; ability to handle changing priorities
• Good attention to detail and accuracy
• Ability to work independently, use initiative, and stay calm under pressure
• Strong communication skills, both face‑to‑face and in writing
• Discretion and respect for confidentiality with sensitive information
• Honest, reliable, with a good sense of humour and ability to work as part of a team

Key Responsibilities

• Answer and direct all incoming calls through the main switchboard, or take messages and ensure follow‑up
• Monitor and respond to emails to the company mailbox, or escalate as needed
• Greet visitors, provide refreshments, and inform them of health & safety site procedures
• Handle incoming and outgoing post using franking machine where required
• Support the Stores team with data entry into our ERP system
• Maintain databases for machine orders and process sales orders including acknowledgments using MS Excel
• Assist with the full machinery order process: enquiries, trade‑ins, DVLA registration, and customer handover
• Manage all company vehicles: tax, insurance, MOT, driver records
• Maintain records for the National Sprayer Testing Scheme, support local certified examiners
• Assist the Directors with marketing and events (trade shows, exhibitions): booking, literature, website and social media updates
• Support team members with travel and accommodation arrangements
• Order and manage stationery and general office supplies
• Take minutes in meetings when required
• Track holiday bookings and keep Directors informed of staff availability

To Apply

Please send your CV and a brief cover letter. The company is committed to equal of opportunities and welcome applications from all suitably qualified applicants.