Receptionist / Administrator (gpa)

Penny's Hill Practice; Ferndown; On-site; GBP 22,000 - 27,000; Full time

Job summary

A local medical practice in Ferndown is seeking an experienced administrator/receptionist to join their friendly team. This role requires previous customer service experience and the ability to operate under pressure while maintaining a positive demeanor. Responsibilities include assisting the practice team and providing a welcoming environment for patients. The successful applicant should be flexible and ready to learn. Previous knowledge of the NHS is beneficial but not essential. The position demands smart appearance and confidentiality.

Qualifications

• Experience in a customer service environment.
• Flexibility to work at desired times.
• Ability to maintain strict confidentiality.

Responsibilities

• Provide general assistance to the practice team.
• Project a positive image to patients and visitors.
• Assist under the direction of the Reception Supervisor.

Skills

Customer service experience

Ability to work under pressure

Flexibility

Confidence and positive demeanor

Education

Good standard of general education

GCSE mathematics or equivalent

GCSE English or equivalent

Further education

Tools

Microsoft Office software

Job description

We are looking for anadministrator/receptionist to join our friendly team at Pennys Hill Practice.You should have previous experience in a customer service environment, beflexible and willing to learn and have an ability to work under pressure.Applicants should also be confident and able to project a positive and friendlyimage to patients and other visitors, either in person or via the telephone aswell as offer general assistance to the practice team. Whilst knowledge andexperience of the NHS are beneficial, they are not essential, and training willbe given. This is a challenging role at times, but it is also very rewarding.

Pleasenote that the successful applicant must have the right to work in the UK. Unfortunately, we are unable to offer or support visa sponsorship for this role.

Main duties of the job

Theduties and responsibilities to be undertaken by receptionist may include any orall of the items in the attached job description.

Duties may be varied from time to timeunder the direction of the Reception Supervisor, Assistant to the PracticeManager or Practice Manager, dependent on current and evolving practiceworkload and staffing levels.

About us

We are looking for a receptionist to join our teamhere at Penny's Hill Practice. We are based in Ferndown Town Centre in walkingdistance to all amenities and the local supermarket. The practice shares thepurpose built premises with Orchid House Surgery with a range of communityservices also being provided from attached facilities.

Pennys Hill Practice is a six partner practice providinga range of primary care and community health services from Ferndown MedicalCentre. We run a personal list system for our 6 GP's and have approximately 7500 patients registered with us. We also have 3 practice nurses, 1Phlebotomist, 1 Phlebotomist / HCA, 1 tracker nurse / HCA and our receptionteam.

Job responsibilities

Please see the attached job description for information of the duties and responsibilities to be undertaken within the role.

Please note, dutiesmay be varied from time to time under the direction of the ReceptionSupervisor, Assistant to the Practice Manager or Practice Manager, dependent oncurrent and evolving practice workload and staffing levels.

Person Specification

Qualifications

• Good standard of general education
• GCSE mathematics or equivalent
• GCSE English or equivalent
• Further education

Others

• Flexibility of working hours/ability to work at desired times

Qualities & Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Smart appearance

Experience

• Experience of Microsoft office software
• A good team player
• Able to take messages accurately and deal with appropriately