Receptionist/Administrator

NHS; Swadlincote; On-site; GBP 24,000; Part time

Job summary

A community healthcare provider in the Chesterfield area is seeking a part-time and full-time Receptionist/Administrator for their medical practice. This role focuses on providing excellent patient care via telephone and face-to-face interactions. Key responsibilities include managing the reception area, handling appointments, and assisting patients. Ideal candidates should have GCSEs in Maths and English, IT skills, and experience working with the public in a reception setting. A fixed-term contract of 12 months is offered, with a salary based on experience.

Benefits

Access to training and development opportunities

NHS pension

Well-being initiatives

Qualifications

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understanding of basic office procedures with knowledge of SystmOne.

Responsibilities

• Ensure reception is manned at all times.
• Maintain and monitor the Practice appointments system.
• Process personal and telephone requests for appointments.
• Provide clerical assistance to Practice and Trust staff.

Skills

Basic IT skills

Experience working with the public

Understanding of basic office procedures

Knowledge of SystmOne

Education

GCSE in Maths & English grade C or above

Job description

Job Overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time and full time Receptionist/Administrator to work within in our busy medical practice within the Chesterfield area.

1 x 37.5 hours per week - Full-Time (temporary 12 months)

Responsibilities

Main duties of the job

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
• All reception administration is processed in a timely manner
• Taking messages and passing on information.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Dealing with clinical waste (including removal to designated area)
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

Person Specification

The successful candidate should have:

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Details

Date posted

24 December 2025

Pay scheme

Other

Salary

Depending on experience £23,875 per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

166-RPC-7461626-B

Job location

The Grange Surgery

Stubbing Road

Grangewood

S40 2HP

Job description

To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

The Grange Surgery

Stubbing Road

Grangewood

S40 2HP

Employer's website

https://www.chesterfieldroyal.nhs.uk/ (Opens in a new tab)