Receptionist/Administrator

NHS National Services Scotland; Melrose; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization in Melrose is seeking a part-time receptionist/administrator for the AHP Admin Team at the Borders General Hospital. Responsibilities include front-desk duties, booking appointments, and providing administrative support. The ideal candidate will possess excellent communication and time management skills. The role is for 17 hours per week, with flexibility from Wednesday to Friday or Tuesday to Friday.

Qualifications

• Effective communication is vital for this role.
• Must manage time effectively and meet deadlines.
• Capability to work both independently and as part of a team.

Responsibilities

• Cover reception and handle front-desk duties.
• Manage booking of appointments and referrals.
• Answer telephone calls and manage emails.

Skills

Good communication skills

Good time management

Ability to prioritize tasks

Ability to work independently

Good IT skills

Job description

Overview

An opportunity has arisen for a receptionist/administrator to join the AHP Admin Team based at the Borders General Hospital. This post involves reception cover, booking of appointments, adding referrals, answering telephone calls and inbox management, among other duties.

The AHP Admin Team provide support for the following services: Physiotherapy, Speech and Language, Podiatry, Orthotics, Occupational Therapy, Dietetics and Art Therapy.

Responsibilities

• Reception cover and front-desk duties
• Booking appointments and adding referrals
• Answering telephone calls and managing inboxes
• Administrative support to the AHP services listed above

Qualifications and skills

• Good communication skills
• Good time management and ability to prioritise tasks
• Ability to work to deadlines
• Ability to work independently or as part of a team
• Good IT skills and computer literacy

Working hours

This post is for 17 hours per week and will be required to work Wednesday to Friday or Tuesday to Friday.

Remuneration and eligibility

Please note: the salary quoted is for full-time hours (37 hours per week). For appointments to part-time hours, the salary will be pro-rata.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form. A number of pre-employment checks apply to preferred candidates, including entitlement to work in the UK. For details on visa routes and sponsorship, please refer to the guidance in this job posting.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check. If the post is assessed as a regulated role, appointment may be subject to joining the PVG Scheme. If there is any change to what is currently required, this will be confirmed by the Hiring Manager or Recruitment Team.

For more information on these changes, please consult the Disclosure Scotland changes guidance.

Additional information

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check entitlement to work in the UK. It can be evidenced through various routes, including specific visa types and EU settled or pre-settled status. Employment eligibility is discussed with candidates and is not guaranteed.

It is NHS Scotland’s policy to encourage equality and diversity among the workforce and to eliminate unlawful discrimination. Applications from all sections of society are welcomed.