Receptionist /Administrator

Civic Medical Centre; Harrow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local healthcare practice in Harrow seeks a motivated individual to assist and direct patients, providing administrative support to doctors and staff. The ideal candidate will have prior experience in a GP surgery, strong customer service skills, and basic IT knowledge. This position may become permanent depending on experience.

Qualifications

• Experience in a GP surgery in a similar role would be an advantage.
• Exceptional customer service skills are required.
• Dealing with difficult patients is necessary.

Responsibilities

• Direct patients to the appropriate healthcare service.
• Provide administrative support to doctors and management.
• Establish patient needs and check contact details.

Skills

Customer service skills

Basic IT skills

Experience with EMIS system

Education

GCSE grade or equivalent

Tools

PowerPoint

Job description

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Main duties of the job

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

About us

Civic Medical Centre practice is located in the Marlborough ward of harrow.

2 GP Partners

PM

HCA, Nurses , PN, CP

Position can be permanent from temporary- depending on the experience.

Job responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

- To provide efficient and effective administrative support to the Doctors and Practice Manager. - To work in conjunction with all other practice staff tocreate a good environment for the patients.

• Establish patient needs and deal with their requirements effectively and quickly. This may involve asking reason for appointment e.g. when booking with the Nurse.
• Identify the patient and check surgery has correct and up to date telephone contact details (landline and mobile).
• Give the patient information clearly and explain practice processes where relevant and taking into account individual needs.
• Where appropriate offer choice of appointment dates in routine advance booking with same clinician or alternative clinician. Initials of receptionist to be recorded in appointment slot with possible reason where possible.

Person Specification

Experience

• Experience in GP Surgery with the similar role would be an advantage
• Experience in GP Surgery with the similar role would be an advantage
• EMIS system
• exceptional customer services
• dealing with difficult patients

Qualifications

• GCSE grade or equivalent
• experience in the Health care profession- similar field experience is an advantage.

Skills

• Experience in GP Surgery with the similar role would be an advantage
• Basic IT skills
• Power point

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceDepending upon the experience