Receptionist/Administrator

Copsewood Medical Centre; Coventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare practice in Coventry is seeking a friendly and efficient GP Receptionist/Administrator. The role involves managing patient queries, booking appointments, and supporting the clinical team with administrative tasks. Experience in a similar role is desirable, but training will be provided. Knowledge of EMIS Web and Docman systems is also a plus. Join a busy practice team and help provide excellent patient care.

Qualifications

• Experience in a GP practice or healthcare setting is desirable.
• Ability to learn new systems quickly.
• Excellent communication and organisational skills.

Responsibilities

• Answer patient queries via phone, email, and in person.
• Book and manage patient appointments using clinical systems.
• Process repeat prescription requests accurately.

Skills

Communication skills

Organisational skills

IT skills

Tools

EMIS Web

Docman

Job description

Overview

We are looking for a friendly and efficient GP Receptionist/Administrator to join our busy practice team. Experience in a similar role is desirable but not essential, as training will be provided for the right candidate. Knowledge of EMIS Web and Docman systems is also desirable.

Responsibilities

• Answering and directing patient queries via telephone, email, and in person.
• Booking and managing patient appointments using the clinical system.
• Processing repeat prescription requests accurately and efficiently.
• Supporting the clinical team with administrative tasks, including scanning, filing, and handling incoming correspondence.
• Managing patient records, ensuring confidentiality and accuracy at all times.
• Liaising with hospitals, pharmacies, and other healthcare professionals when required.
• Assisting with the processing of referrals and medical reports.
• Ensuring the reception area and administrative processes run smoothly and efficiently.
• Supporting the practice with ad-hoc administrative duties as required.

Desirable Skills and Experience

• Previous experience in a GP practice or healthcare setting.
• Knowledge of EMIS Web and Docman systems.
• Good IT skills and ability to learn new systems quickly.
• Excellent communication and organisational skills.