Receptionist/Administrative Assistant | East London NHS Foundation Trust

East London NHS Foundation Trust; Greater London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A healthcare organization in Greater London seeks a part-time receptionist for its busy Perinatal department. The role involves reception and administrative duties, which include managing a room booking system and supporting clinical staff. Candidates should possess excellent communication skills and have a GCSE or equivalent qualification, including English Language. Experience in an NHS environment is preferred, and the position is vital for maintaining efficient operations and patient interactions. This role offers working hours from Monday to Friday, 9 am to 5 pm.

Qualifications

• Previous experience in an NHS setting is preferred.
• Proven record of working well within a team.
• Ability to manage room booking systems.

Responsibilities

• Provide reception cover and greet service users.
• Offer comprehensive administrative support to the team.
• Book interpreters for assessments and appointments.
• Log jobs with Estates helpdesk.

Skills

Excellent communication skills

Customer service skills

Good interpersonal skills

Ability to maintain confidentiality

Education

GCSE or equivalent including English Language

Tools

MS Word

Outlook

Job description

We are looking to recruit a part‑time receptionist to undertake reception and administrative duties in a busy Perinatal department in Tower Hamlets. Monday to Friday 9am to 5pm.

IMPORTANT NOTE. To be considered for shortlisting, you must begin your supporting statement with the title Three reasons to shortlist me and provide these reasons, numbered 1-3.

The successful applicant will work closely with the clinical staff and administrative staff and will have daily, direct contact with patients, relatives and visitors. Excellent communication/customer service skills are a pre‑requisite for this role. The ability to maintain confidentiality at all times is absolutely essential. You will be well‑organised, highly motivated and able to work as part of a team. You will need to be hard‑working, flexible and reliable with good interpersonal skills. It is important that you are able to prioritise your own workload to meet the needs of the services. Please see Job Description for further details.

Applicants must be educated to GCSE or equivalent to include English Language. You must have excellent interpersonal and IT skills, including Windows based software products e.g. MS Word, Outlook and data inputting as you will be required to manage a room booking system. Previous experience in an NHS setting and a proven record of working well within a team would be required.

Responsibilities

• Providing reception cover; greeting all service users, carers and professional colleagues.
• Providing comprehensive administrative support to the team.
• Updating the team and visitors sign in and out sheets.
• Booking interpreters for new assessments and clinic appointment.
• Booking transport for patients appointments.
• Logging jobs with Estates helpdesk.
• Outcome appointment for Consultant clinics.
• Discharge patient from the service.
• Room booking.

Values

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Kindly refer to the job description and person specification that is attached to the vacancy profile.

This advert closes on Monday 8 Dec 2025.