Receptionist / Administration Assistant

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; West Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organisation in the United Kingdom is seeking a dedicated Receptionist to be the first point of contact for patients and staff. This role involves managing enquiries, maintaining electronic filing systems, and providing comprehensive administrative support to the department. Candidates should have strong communication skills and be able to efficiently handle various clerical tasks. This position is crucial in enhancing the patient experience and supporting the multi-disciplinary team.

Responsibilities

• Collate information to maintain computerized systems and ensure data accuracy.
• Act as first point of contact for routine enquiries.
• Communicate with staff and patients as needed.
• Maintain filing systems and databases according to policies.
• Provide comprehensive administrative support.
• Utilize Trust IT systems for data input.
• Train new team members in systems and procedures.
• Prioritize daily tasks to meet timescales.
• Assist with the receipt and distribution of post.
• Contribute to patient and business improvement agendas.

Job description

Job Overview

Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.

To provide comprehensive and confidential administrative and clerical activities to meet the needs of the service in accordance with Departmental, Trust and National standards, policies and procedures. To effectively communicate related information and advice to enable the multi disciplinary team to achieve operational excellence.

Please be advised sponsorship is not eligible for this post.

Closing Date

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Responsibilities

• Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate.
• Communicate with staff, patients and/or external organisations using appropriate methods.
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived.
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested.
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, and other data bases.
• To be the first point of contact as Maple Unit Receptionist.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department.
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos).
• Assist with training new team members in Trust operational systems and department procedures.
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly.
• Prioritise daily tasks to achieve timescales set.
• Provide appropriate cover in the absence of other members of the team.
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement.
• Please See Attached Job Description And Person Specification.

About the Trust

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

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