Receptionist/Admin Support (6 month contract) | Blackpool Teaching Hospitals NHS Foundation Trust

Blackpool Teaching Hospitals NHS Foundation Trust; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in the United Kingdom is seeking a motivated individual to cover Reception duties in the Gastroenterology and Endoscopy Unit. Responsibilities include retrieving health records, checking in patients, and supporting administrative tasks. Candidates must possess good communication skills, work effectively in a team, and maintain patient confidentiality. This is a full-time position on a 6-month contract, ideal for someone who is enthusiastic about providing excellent patient care.

Qualifications

• Must maintain patient confidentiality.
• Must be motivated and enthusiastic.
• Experience with hospital systems is beneficial.

Responsibilities

• Cover Reception duties, including patient check-ins.
• Retrieval and updating of Health Record folders.
• Prepare case notes for procedures and clinics.

Skills

Good communication skills

Teamwork

Customer care skills

Attention to detail

Education

3 GCSE passes at level C including English

ECDL qualification (desirable)

Job description

Full time position, 6 month contract (fixed term if external to the NHS; secondment if working within the NHS, with approval from your current Line Manager).

The role will be covering Reception duties, including evenings (6pm finishes) and weekends, and pulling case notes from across the Trust, to support an extremely busy Gastroenterology and Endoscopy Unit.

An opportunity has arisen to join the Gastroenterology & Endoscopy Department based at Victoria Hospital.

You will be motivated, enthusiastic, have good communication skills and work well within a team. The maintenance of patient confidentiality and excellent customer care skills are essential to this post.

Duties will include the retrieval of Health Record Folders, updating patient’s details in their Health Record Folder and on the Trust’s PAS system, and Reception duties, to include prepping case notes for procedures and clinics and covering Reception duties, checking-in patients for procedures and outpatient clinics.

Qualifications

3 GCSE passes at level C or equivalent (to include English). ECDL qualification is desirable.

Please note that we reserve the right to close this advert early if a high number of applications are received.

We are a very busy Unit who thrive on giving the best patient care we possibly can. We are a friendly and motivated Team who work well together and are about to embark on a significant recovery programme.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Duties and Responsibilities (including but not limited to):

1. To request patient case notes from across the Hospital and associated peripheral hospitals.
2. Ensuring Health Record folders are traced to the location held on the hospital’s electronic HISS system.
3. Prepare case notes for clinic/day case theatre admission.
4. Reception duties to be covered in a polite and professional manner
5. Admit and process patient attendance within the associated clinics
6. To ensure a referral letter is available within the Health Record folder for new patients attending an outpatient appointment.
7. To add and amend administrative information (e. g updating the patients demographic details) regarding patients both on the HISS/EMIS system and within Health Record folder ensuring both the accuracy and completeness of the information required.
8. To correct in good time any errors discovered to the satisfaction of the Directorate Support Manager.
9. Update the Hospital Information System to reflect the correct patient details
10. Ensure that all duties allocated are completed in a timely and satisfactory manner
11. Offer general support to the Gastroenterology admin team.
12. Liaise with, and work in harmony with, other areas of the Trust to promote patient experience
13. To be an integral member of their assigned team.
14. To adhere to the Medical Records Procedures.
15. Answering the phone, taking messages and acting upon the messages for both out patient and day case attendances
16. Constantly review admin processes and consider ways in which to improve them
17. Comply with the job description statement
18. The post holder must comply with all relevant policies, procedures and training requirements
19. To undertake any other ad-hoc activities as directed.

Please read the Job Description & Person Specification before applying for this post.

This advert closes on Tuesday 16 Dec 2025