Receptionist

Thwaites; Windermere; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury hotel located by Lake Windermere is seeking an experienced Receptionist to ensure a five-star guest experience. The ideal candidate will have experience in a high-quality hotel environment and strong communication skills. Responsibilities include welcoming guests, managing check-ins/outs, and providing local recommendations. We offer competitive pay, flexible work options, generous leave, and employee perks including discounts and training opportunities. Join our supportive team and help deliver exceptional hospitality.

Benefits

Competitive pay above NLW

28 days annual leave, increasing to 33

Health cash plan

Discounted accommodation and meals

Pension and life assurance

Training programs available

Qualifications

• Proven experience as a Receptionist in a four or five-star hotel.
• Ability to greet guests and handle inquiries professionally.
• Flexibility in work hours to meet seasonal demands.

Responsibilities

• Provide warm hospitality to create exceptional guest experiences.
• Manage guest check-ins and check-outs efficiently.
• Answer phone calls politely and knowledgeably.
• Promote local attractions and services to guests.

Skills

Exceptional hospitality

Effective communication

Knowledge of local attractions

Computer skills

Tools

RezLynx

Job description

We are looking for an experienced Receptionist to report to the Reception Manager and deliver a five-star guest experience. You will be responsible for ensuring that we offer a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day;

• Provide genuine, warm hospitable service to all of our guests, ensuring an exceptional guest experience at all times
• Have impeccable knowledge of hotel bedroom stock and hotels facilities to offer the best service to guests
• Check guests in and out, showing efficiency and friendliness at all times
• Recognise and acknowledge regular guests and their requirements
• Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
• Be able to recommend and talk to guests knowledgably about places to go and things to do in the local area
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
• To ensure all security procedures with regards to guest’s belongings such as luggage, storage or deliveries are carried out with the upmost care and attention from all team members

Who are we looking for?

As an experienced Receptionist, you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

You will have previous hands‑on experience working in a high quality Four-Star or Five-Star hotel in a receptionist role. You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Staff transport to support with pick up and drop off from local areas
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment