Receptionist

Rodericks Dental; Wigan; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dental practice in Wigan is seeking a Dental Receptionist to provide exceptional patient service and manage appointment schedules. The ideal candidate will build rapport, understand treatment options, and handle patient inquiries effectively. Join our team and contribute to a positive patient experience in a supportive environment.

Benefits

Tiered salary based on experience

Retail discounts

Increased annual leave with service

Extra birthday leave

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and provide high-level customer service.
• Passionate about understanding dental treatment options.
• Strong IT skills and ability to learn new software.
• Positive attitude and resilience in customer interactions.

Responsibilities

• Provide exceptional patient service both in person and over the phone.
• Manage appointment schedules and patient diaries.
• Understand NHS and private treatment options available.
• Handle payments and patient account queries.
• Liaise with dental labs and suppliers.

Skills

Customer service

Rapport building

Attention to detail

IT skills

Team player

Resilience

Job description

Role Description

Dental Receptionist

Green & Green Dental Surgery, Wigan, WN5

Full Time Monday-Friday working hours per week

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-useapp
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities :

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience :

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised wayComfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.