Receptionist

University Hospitals Bristol and Weston NHS Foundation Trust; Weston-super-Mare; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large healthcare provider in Weston-super-Mare is seeking a Receptionist to deliver high-quality reception services. The ideal candidate will thrive in a supportive, busy environment, managing patient interactions while maintaining confidentiality. Responsibilities include greeting patients, handling communications, and coordinating daily activities to ensure efficient service. This role requires excellent customer service skills, empathy, and the ability to work well under pressure. The position operates across a rotating shift pattern covering 7 days a week.

Qualifications

• Experience in a reception or customer service role preferred.
• Strong communication skills and a friendly demeanor.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide high quality reception services and customer care.
• Act as a first point of contact for patients and relatives.
• Organize workload according to departmental demands.

Skills

Customer service skills

Empathy

Ability to work under pressure

Attention to detail

Computer literacy

Job description

To provide high quality reception services for the Trust and maintaining the highest standards of service delivery and customer care. Act as a first point of contact assistance to patients, relatives or other members of the public who attend or make contact by phone to the emergency department. To organise their workload in accordance with the demands of the department. To co-ordinate daily activities to ensure efficiency of service within the organisation. To exercise initiative. To ensure that confidentiality is maintained at all times., welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

We are looking for enthusiastic and dynamic candidates who thrive in a busy and supportive working environment. The role of the Receptionist is integral to all that we do. You must be able to greet patients, be approachable and empathetic to patient needs, while also working effectively under pressure. The role can sometimes be demanding, with telephone calls to answer alongside the needs of patients and other staff. It requires a significant amount of computer work, so high standards of speed and accuracy are essential.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the

These roles will work across 7 days a week, including weekends and bank holidays, on a rotating shift pattern:

• AM shift: 07:00 - 15:30
• PM shift: 15:30 - 00:00

If you are passionate about delivering excellent patient care and enjoy working in a fast-paced environment, we would love to hear from you! The rota operates on a 6-week rolling basis, ensuring fair distribution of shifts across the team.