Receptionist

Stockwood Medical Centre; Stockwood; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Stockwood is looking for a dedicated Receptionist to join their friendly team. The successful candidate will be responsible for a range of reception duties including greeting patients, booking appointments, and ensuring efficient communication within the practice. An ideal candidate will possess strong communication skills, IT proficiency, and prior experience in a customer service or NHS environment. This role is essential in contributing to a supportive atmosphere for both patients and the clinical team.

Qualifications

• Previous experience in an NHS environment.
• Minimum 1 year of experience in a customer-focused area.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet and direct patients at the reception.
• Book and manage patient appointments effectively.
• Process incoming and outgoing mail and messages.

Skills

Customer Service

Communication skills

IT skills (Word, Excel)

Team player

Caring and sensitive manner

Education

GCSE or equivalent in English and Maths at level C / 5 or above

Tools

NHS Clinical systems EMIS

Job description

Stockwood is a great place to work and you will be joining a friendly reception team. You will be responsible for undertaking a wide range of reception duties as well as giving general support to the practice team. A training programme will be tailored to your learning needs.

Main duties of the job

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. Receptionists act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Stockwood has a real community feel in settled suburbs.

Our patients come from a varied demographic.

We are based in a purpose built modern building that serves about 10800 patients.

Stockwood is on the south east edge of Bristol so is within easy reach of both Bristol and Bath city centres and wonderful Somerset countryside.

We have a friendly, stable team; most of us have been working here for years!

3>Job responsibilities

STOCKWOOD MEDICAL CENTRE

JOB DESCRIPTION & PERSON SPECIFICATION

Job Title: Receptionist

Hours of Duty: As per Contract

Location: Stockwood Medical Centre

Accountable to: Reception Manager

Main duties and responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the practice team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing information and assisting patients as required. Receptionists act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Book patients in, on arrival at the practice and monitor those using self-check in

Make new, follow-up, routine, emergency and home visit appointments of an appropriate length for patients needs

Cancel and/or re-arrange appointments, as necessary

Receive, navigate and make telephone calls, as required

Promptly take messages, ensuring accuracy of detail

Process incoming and outgoing mail

Facilitate effective communication with patients and other service users

Initiate contact with and respond to, requests from patients via email and text messaging service

Initiate contact with and respond to, requests from team members and external agencies

Photocopy, scan and shred documents as required

File and store records as required

Input data into the patients healthcare records, as necessary and ensuring accuracy

Manage written, verbal and electronic communication in a diplomatic, empathetic, supportive and informative way, especially when dealing with sensitive information

Manage queries in an efficient manner

Maintain a clean, tidy, effective working area at all times

Assisting with opening and closing of the practice

Providing general assistance to GPs and the clinical teams within the practice

Monitor and maintain the reception area and notice boards and perform other duties relating to the premises in accordance with practice procedures

Process requests for non-NHS services

Participate and comply with all mandatory training and ongoing personal development

Apply practice policies, standards and guidance

Confidentiality

In the course of seeking treatment, patients entrust us with, or permit us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information, from any source, is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policies and procedures and the Infection Control policies and procedures. This will include, but is not limited to:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role

Undertaking periodic infection control training

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, in non-judgemental and respects their circumstances, feeling of priorities and rights

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

• Educated to GCSE or equivalent in English and Maths at level C / 5 or above
• Previous experience in an NHS environment

Experience

• A minimum of one years experience in a customer focused area working with the public. Excellent interpersonal and communication skills (written and oral). A team player with a proven track record. Excellent IT skills - Word, Excel, and NHS Clinical systems EMIS. Aproachable, caring and sensitive manner. Good telephone communication skills.
• Ability to use own initiative. Ability to work with a wide variety of tasks. Willingess to learn new systems quickly. Previous experience of working in health care services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.