Receptionist

NHS; Stapleford; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Stapleford is seeking a part-time receptionist to join their busy GP practice. Responsibilities include managing appointments, answering calls, and supporting clinical staff. Ideal candidates will possess strong verbal and written communication skills, along with a calm demeanor and a caring nature. Previous experience is preferred but not necessary, as full training will be provided. Candidates must have GCS grades A to C in English and Maths.

Qualifications

• GCS grade A to C in English and Maths.
• Experience is desired but not essential as training will be provided.
• Ability to maintain confidentiality.

Responsibilities

• Help patients at the reception desk and manage appointments.
• Answer phone calls and respond to queries efficiently.
• Process prescriptions and clinical coding data on EMIS.
• Maintain a clean working area and infection control procedures.

Skills

Excellent verbal communication

Excellent written communication

Calm under pressure

Caring and sympathetic nature

Education

GCS grade A to C in English and Maths

Job description

We are looking to recruit a part time receptionist to join the team at the Victoria and Mapperley Practice. Experience is desired but not essential as full training will be given to the right candidate.

The successful candidate will contribute to working cooperatively and efficiently with other members of the reception team to ensure the smooth running of the department.

Main duties of the job

Your key role will be to help patients at the reception desk and promptly answer the telephone, booking appointments, dealing with queries and taking clear messages for other colleagues working at the Practice. You will also be responsible for a number of administrative duties.

We are looking for someone who enjoys dealing with people and has excellent verbal and written communication. You should be calm under pressure and have a caring and sympathetic nature.

Confidentiality is essential in this role.

About us

Victoria and Mapperley Practice, Nottingham.

We are a busy but friendly GP practice that operates across two sites in Nottingham. One site is based near to the Victoria shopping centre and the other site is on the main high street in Mapperley.

We have a fantastic, supportive team of reception staff, administrators, GPs and nurses who work across both sites, caring for patients in parts of the city centre, the Woodborough road area and Mapperley.

Job responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all queries as necessary in an efficient manner
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Clinically code data on EMIS
• Process GP download documents
• Process repeat prescriptions accurately and efficiently
• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Work through the task list to ensure they are dealt with in a timely fashion
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Complete opening and closing procedures in accordance with the duty rota
• Maintain a clean, tidy, effective working area at all times
• Understand and maintain appropriate infection control procedures
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room

Qualifications

• GCS grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.