RECEPTIONIST

Leonardo Hotels UK & Ireland; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Southampton is seeking an enthusiastic Receptionist to provide excellent guest service and assist with check-in/check-out processes. The ideal candidate will have exceptional organisational skills and a friendly attitude. Benefits include special room rates, recognition schemes, and career development opportunities.

Benefits

Special rates on hotel rooms

Meals at work

Company-wide recognition scheme

Ongoing job-related training programs

Qualifications

• Passionate about making a difference and eager to bring new ideas.
• Courteous to guests and colleagues at all times.
• Top-notch organisational skills and dependable.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Deliver high-quality guest service as the ambassador for the hotel.
• Assist guests with information and local recommendations.

Skills

Guest service

Organisational skills

Local knowledge

Communication

Job description

Overview

Be Yourself – Be a Bold Team Player – Be Leonardo

As a Receptionist you’ll be a face of the hotel, bringing your warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, and you’ll be an ambassador for the hotel as the first person our guests meet. You’ll organise all aspects of the check-in and check-out processes, offering guests the real 5-star treatment at our hotel.

Responsibilities

• Organise all aspects of the check-in and check-out processes.
• Be the friendly face and ambassador for the hotel, delivering high-quality guest service.
• Assist guests with information and local recommendations to ensure a great stay.

Ideal Receptionist Qualities

• Be yourself!
• Be passionate to make a difference and eager to bring new ideas to the table.
• Be courteous to guests and colleagues at all times.
• Use your knowledge to offer guidance and local recommendations for a great stay.
• Have top-notch organisational skills.
• Be dependable, and a reassuring influence for guests.

Benefits

• Special rates on Leonardo Hotel rooms across the UK & Europe.
• Company-wide recognition scheme with vouchers for high street shops.
• Meals at work.
• Talent referral scheme with a bonus for referring a friend.
• Regular events and celebrations, including Thank You Week and Employee Awards Celebration.
• Access to Company Pension Scheme, Life Assurance and Wellbeing Support.
• Ongoing job-related training programmes with clear paths for progression.

About Leonardo Hotels

Built on decades of hotelier know-how, Leonardo Hotels operates over 230 hotels across Europe and Israel. We look after over 50 hotels in the UK & Ireland and are a dynamic, innovative and fast-growing company with plans for expansion.

Leonardo Hotels values personality in its operations teams and focuses on consistent, friendly, genuine, positive and willing attitudes. We offer career development, with training and coaching to support progression.

Our story: Leonardo Royal Hotel Southampton Grand Harbour is one example of our portfolio. The group aims to provide genuine hospitality and memorable guest experiences.