Receptionist

Norvic Family Practice; Smethwick; On-site; GBP 10,000 - 40,000; Part time

Job summary

A medical practice in Smethwick is seeking a dedicated part-time Medical Receptionist to be the first point of contact for patients. The role requires strong organisational skills, excellent customer service, and the ability to manage administrative tasks effectively. Key responsibilities include greeting patients, managing appointments, maintaining patient records, and ensuring confidentiality. Ideal candidates will have previous experience in an administrative role and proficient communication skills. This position offers a pay rate of £12.21 per hour.

Qualifications

• Previous experience in an office or administrative role preferred, ideally in healthcare.
• Proficiency in office software and electronic health record systems advantageous.
• Strong communication skills with emphasis on customer service.

Responsibilities

• Greet patients warmly and assist with the check-in process.
• Manage appointment scheduling, confirmations, and cancellations.
• Answer phone calls and direct inquiries as necessary.
• Maintain accurate patient records and ensure confidentiality.

Skills

Customer service

Organisational skills

Communication skills

Multitasking

Job description

Job OverviewWe are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a busy medical environment. This role requires strong organisational skills, attention to detail, and the ability to handle sensitive information with discretion.

Responsibilities

• Greet patients warmly and assist them with the check‑in process.
• Manage appointment scheduling, confirmations, and cancellations efficiently.
• Answer phone calls promptly, addressing inquiries and directing calls as necessary.
• Maintain accurate patient records and ensure confidentiality in accordance with data protection regulations.
• Process patient registrations and insurance information accurately.
• Coordinate with medical staff to ensure smooth patient flow within the practice.
• Handle billing inquiries and assist patients with payment processes.
• Keep the reception area tidy and organised, ensuring all materials are up to date.

Qualifications

• Previous experience in an office or administrative role is preferred, ideally within a healthcare setting.
• Proficiency in using office software and electronic health record systems is advantageous.
• Strong communication skills, both verbal and written, with an emphasis on customer service.
• Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy.
• A compassionate approach towards patients and an understanding of their needs is essential.

Job Type: Part‑time

Pay: £12.21 per hour