Receptionist

Robinsons Brewery; Skipton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-established brewery is seeking a friendly and organized Receptionist for The Tempest Arms, located in Skipton. As the first point of contact, you will manage guest check-ins, handle inquiries, and ensure a warm welcome. Ideal candidates possess excellent communication skills and a passion for customer service. Competitive pay, staff discounts, and career progression opportunities are offered within a supportive environment. Join the team and bring your positive attitude to this esteemed establishment!

Benefits

Competitive pay and holiday allowance

Staff discounts across our pubs and hotels

Training and career progression opportunities

Access to a Nest pension scheme

Qualifications

• Previous experience in hospitality or customer service (preferred).
• Approachable and passionate about great service.

Responsibilities

• Welcoming guests with warmth and professionalism.
• Managing check-ins, check-outs, and room reservations efficiently.
• Handling telephone and email enquiries.
• Liaising with housekeeping and other departments to ensure smooth operations.
• Maintaining accurate records and reports.
• Providing local information to enhance guest experiences.

Skills

Excellent communication and interpersonal skills

Strong organisational skills and attention to detail

Confidence using booking systems and general IT software

Team-focused approach

Job description

Receptionist Vacancy

The Tempest Arms – Part of Robinsons Brewery

At Robinsons Brewery, we’re about more than brewing award-winning ales. For over 185 years, we’ve been creating warm, welcoming experiences across our managed pubs and hotels. We’re now looking for a friendly, organised, and professional Receptionist to become the welcoming face of The Tempest Arms.

The Role

As Receptionist, you’ll be the first point of contact for our guests, ensuring every visit starts and ends on a positive note.

Key Responsibilities:

• Welcoming guests with warmth and professionalism
• Managing check-ins, check-outs, and room reservations efficiently
• Handling telephone and email enquiries
• Liaising with housekeeping and other departments to ensure smooth operations
• Maintaining accurate records and reports
• Providing local information and helping guests enjoy an exceptional stay

About You

We’re looking for someone who is approachable, organised, and passionate about great service.

You’ll Bring:

• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Previous experience in hospitality or customer service (preferred)
• Confidence using booking systems and general IT software
• A positive, can-do attitude and a team-focused approach

What We Offer

• A friendly, supportive, and team-oriented working environment
• Competitive pay and holiday allowance
• Staff discounts across our pubs and hotels
• Training and career progression opportunities with a respected, family-run brewery
• Access to a Nest pension scheme

Ready to Be the Heart of Our Front Desk?

Apply now and join a proud Northern business with over 185 years of hospitality heritage!