Receptionist

Crerar Hotel Group Limited; Scotland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prominent hospitality provider in Scotland is looking for a Receptionist who is friendly, efficient, and motivated. You will be the welcoming face of the hotel, managing guest enquiries, delivering high-quality service, and handling daily banking tasks. Excellent communication skills and experience in hospitality are essential. Enjoy a competitive hourly rate of £12.21 and fantastic benefits including career development and exclusive discounts.

Benefits

Wagestream – Instant access to earned wages

YuLife – Health and well-being rewards

Echo – Communication platform

Career Development – Training and progression opportunities

Employee recognition and reward scheme

Exclusive Discounts for team members

Work in breathtaking locations across Scotland

Qualifications

• Experience in the hospitality industry is an advantage.
• Friendly, efficient, and motivated nature.
• Ability to upsell hotel amenities.

Responsibilities

• Deliver high-quality service to guests.
• Manage guest enquiries and answer calls.
• Handle daily banking tasks.

Skills

Excellent communication skills

Strong phone manner

Can-do attitude

Customer-focused approach

Tools

Hotel booking systems

CRM systems

Job description

Join Crerar Hotels – Where Passion Meets Hospitality!

Are you looking for a rewarding career in hospitality? At Crerar Hotels, we believe in creating unforgettable experiences for our guests – and that starts with YOU! Whether you’re an experienced professional or just starting out, we have fantastic opportunities across our stunning hotels in Scotland and in the Lake District. As a Receptionist at Crerar Hotels, are you friendly, efficient, and motivated? If you thrive as the welcoming face of the hotel and take pride in being the first point of contact, you'll be a perfect fit for our customer-focused reception team. We’re looking for someone who excels at creating fantastic customer experiences, with a professional appearance, excellent communication skills, and a strong phone manner. A can‑do attitude and experience in the hospitality industry will give you a strong advantage. Your responsibilities will include delivering high-quality service, managing guest enquiries, answering calls, handling daily banking tasks, and working with hotel booking and CRM systems. With a quick learning ability and confidence in upselling the hotel’s amenities, you’ll play a vital role in ensuring our guests have a memorable stay.

Why Work with Us?

On top of the fantastic benefits below, we offer a hourly rate of £12.21

At Crerar Hotels, we truly value our team, and that’s why we offer:

• Wagestream – Get instant access to your earned wages when you need them.
• YuLife – Enjoy health and well-being rewards, Employee Assistance Programme (EAP), and Virtual GP appointments.
• Echo – Our brand-new communications platform keeps you connected and engaged.
• Career Development – We invest in our people with fantastic training and progression opportunities.
• Employee recognition and reward scheme – celebrating anniversaries from 1 year onwards with incredible awards, vouchers and extra holiday days.
• Exclusive Discounts – Stay, dine, and relax at our beautiful hotels at special team rates.
• Work in Breathtaking Locations – From the Scottish Highlands to coastal escapes, our hotels are truly spectacular!

Be Part of Something Special.

Come and join a team that cares about its people and delivers amazing experiences every day. Apply now and start your journey with Crerar Hotels!