Receptionist

Bupa; Royton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading dental care provider in Royton is seeking a dedicated Patient Care Coordinator to enhance patient experiences. The ideal candidate will manage appointments, assist patients with queries, and ensure professional administration. Strong communication and customer service skills are essential. Enjoy competitive pay, healthcare benefits, and career pathways in a supportive environment. Join us to make a real difference in patient care every day.

Benefits

Competitive pay

Healthcare and wellbeing support

Financial benefits

Career pathways and progression

Cycle to Work Scheme

Free annual flu vaccine

Qualifications

• Previous experience in a customer‑focused role is essential.
• Strong communication skills are necessary, both face‑to‑face and over the phone.
• Confidence using IT systems for managing bookings is required.

Responsibilities

• Provide customer care by greeting patients warmly and answering queries.
• Manage diary and appointments efficiently.
• Explain processes and support payment transactions.

Skills

Customer service experience

Strong communication skills

Confidence with IT systems

Proactivity and flexibility

Professionalism and empathy

Promoting dental products

Job description

Responsibilities

• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem‑solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

Qualifications

• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don't just care for patients – we care for our people too. When you join us, you'll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support - including quick access to remote GP, physiotherapy and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You'll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you're organised, approachable, and love helping people, this could be the perfect role for you.

Recruitment & Equality

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.