Receptionist

Malmaison; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality brand in Leeds is looking for a passionate Receptionist to become the face of the hotel. This role requires a natural charm and a love for service to ensure an unforgettable guest experience. You will also have the opportunity for career growth through the apprenticeship scheme. With competitive pay and many benefits, you will be part of a vibrant team that creates lasting memories for guests. High standards and a welcoming attitude are essential for success in this role.

Benefits

Heavily discounted staff room rates

Discounted friend and family room rate

35% off dining

Fully funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare cash plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Friendly and energetic personality to meet guests and provide exceptional service.
• Must have high standards and a passion for hospitality.
• Experience or willingness to engage in an apprenticeship program.

Responsibilities

• Greet guests and provide a friendly interface.
• Ensure guest satisfaction throughout their stay.
• Handle guest queries and ensure a memorable experience.

Skills

Natural hospitality charm

Passion for service

High standards

Ability to make guests smile

Job description

About the Location

Opened 1999

100 bedrooms

65-seater Bar & Grill

8 private event spaces - largest seats up to 150

Housed within a magnificent Victorian building, which was once the former Leeds City Tramways Office, within walking distance of some of the best shopping areas in the city. The unofficial capital of Yorkshire, a city at the heart of the action, bursting with life and cultural energy. A vibrant creative community, with award-winning national theatre and dance companies, a world-class arena, and a thriving independent food scene. A renowned retail destination, where big brands meet Victorian arcades, the city skyline is filled with breath-taking architecture. It plays host to a number of international sporting events, colourful carnivals, and a packed calendar of festivals and events.

About The Role

Receptionist

£12.46ph / 20 hours

Permanent position

Malmaison Leeds

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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