Receptionist

Unite Students - North Lodge; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A student accommodation provider in Wembley is seeking a dynamic Concierge responsible for delivering exceptional service to residents. The role includes greeting residents, managing inquiries and bookings, and fostering community engagement through events. While experience is not essential, advanced English language skills are required. This is a full-time position paying £13–£18 hourly, with immediate start available.

Qualifications

• Friendly and professional demeanor while assisting residents and visitors.
• Ability to manage inquiries and complaints effectively.
• Must maintain accurate records of communications.

Responsibilities

• Greet and assist residents and visitors.
• Manage booking and check-in/check-out processes.
• Organize events and activities for residents.
• Monitor and secure the premises.

Skills

Customer service

Communication

Problem-solving

Event organization

Job description

Job Title: Concierge - Student Accommodation. Location: Wembley. Reports To: Accommodation Manager / Operations Manager. Position Type: Full-time / Part-time (Available). About Us: Here in our establishments we provide a vibrant, welcoming community for students from around the world. Our mission is to offer a safe, comfortable, and engaging living experience that supports academic success, personal growth, and social connection. We are seeking a dynamic and personable individual to join our team as a Concierge, responsible for delivering exceptional service and creating a positive environment for our residents.

Key Responsibilities

• Greet and assist residents and visitors in a friendly and professional manner.
• Provide information on local amenities, events, transportation, and services available to students.
• Address and resolve resident inquiries, complaints, and maintenance requests in a timely manner.
• Manage booking and check-in/check-out processes for visitors or temporary residents.
• Maintain accurate records of resident requests and communication.
• Assist in organizing events, activities, and social programs to foster community engagement.
• Ensure the building is well-maintained and report any maintenance or safety issues.
• Enforce the accommodation’s policies and procedures while maintaining a positive atmosphere.
• Provide emergency assistance when needed, ensuring student safety and well-being.
• Monitor and secure the premises, maintaining a high standard of security and safety for all residents.
• Perform general administrative tasks as needed, including answering phones, managing emails, and coordinating with the management team.

Experience: Not required
Languages: English – Advanced
Employment: Full-time
Salary: £13 – £18 hourly
Starting time: Immediate start!

About Unite Students - North Lodge:
We are committed to providing a safe, comfortable, and supportive living experience for students from all backgrounds. Located in the heart of [city name], our student accommodation offers modern, fully furnished rooms with exceptional amen