Receptionist

Forty Willows Surgery; Greater London; On-site; GBP 20,000 - 23,000; Part time

Job summary

A healthcare provider in Greater London is seeking a part-time receptionist to join their reception team. This vital role involves welcoming patients, managing appointments, and handling inquiries both in-person and over the phone. The ideal candidate will be friendly, motivated, and possess strong IT and communication skills. Experience in customer service and a background in a healthcare setting are preferred. This position offers 27.5 hours a week from Monday to Friday with competitive compensation in a supportive environment.

Qualifications

• Experience in customer care is essential.
• Previous role in a GP practice or as a receptionist is preferred.
• Healthcare experience is a plus.
• Ability to work in a busy, pressured environment.

Responsibilities

• Welcome patients and visitors professionally.
• Handle patient inquiries in person and via phone.
• Manage appointments and update patient records.
• Assist with administrative tasks within the practice.

Skills

Strong computer literacy and keyboard skills

Excellent telephone manner

Effective time management

Professionalism and teamwork

Proficient in EMIS Web and Docman

Education

GCSE grade A-C in English and Maths

Relevant professional qualification in customer service

Tools

Microsoft Office

Outlook

Job description

Forty Willows are recruiting!We are looking for afriendly, motivated, and professional individual to join our reception team ona part-time basisfor 27.5 hours a week, 13:00- 18:30Monday-Friday.This is a vital role within our practice, and you will beat the heart of delivering an excellent patient experience.

As the first point of contact for patients, whether inperson, on the phone, or via email, you will provide a warm, compassionate, andprofessional welcome. You will use your problem-solving skills to manage a widerange of queries, ensuring patients are directed to the right service andclinician at the right time. Excellent communication and teamwork skills areessential.

You will support both the clinical and administrative teams,managing appointments, maintaining patient records, and assisting with avariety of administrative tasks. Strong IT, organisational, and multitaskingskills are essential, and your positive, proactive attitude will help youthrive in a busy, rewarding environment.

If you are enthusiastic, reliable, and passionate abouthelping patients, this is a fantastic opportunity to join a friendly andprofessional team at a busy, well-established GP practice.

Main duties of the job

Reception staff are an essential and integral part of thepractice, playing a key role in keeping it running smoothly and efficiently. Asthe first point of contact for patients and visitors, both in person and overthe phone, you will provide friendly, professional, and compassionate support.

You will handle patient queries promptly and courteously,always respecting the confidential and sensitive nature of the information youwork with. Working closely with your colleagues, you will support the clinicalteam in delivering excellent patient care and assist the management team inmaintaining the smooth operation of the practice.

About us

We are a long established teaching GP practice serving over 7,500 patients. Delivering excellent patient care starts with a supportive,friendly team, and thats what we pride ourselves on.

Alongside our own practice team, we work closely withcolleagues across our Primary Care Network including clinical pharmacists andsocial prescribers to ensure we have the right mix of skills to provide thebest care for our patients.

As a teaching practice, we are passionate about training theclinicians of the future. Through Imperial College London, we teach medicalstudents, and via Central Middlesex Hospital, we train GP registrars, usuallyhosting several at a time.

We have a sister GP practice inWillesden looked after by the same Partners and Management team.

Job responsibilities

Reception staff are the first point of contact for patientsand visitors, providing a friendly, professional, and compassionate serviceboth in person and over the phone. You will assist patients with their queriespromptly, handle confidential information with care, and work closely with theteam to ensure smooth reception and administrative operations, supporting theclinical team in delivering excellent patient care.

• Welcome patients and visitors in a friendly, professionalmanner
• Handle face-to-face and telephone enquiries, escalating whenneeded
• Register new patients and update existing records followingpractice procedures
• Book patient appointments, manage online consultations, andprocess tasks
• Process prescription requests and manage outgoing post andcourier collections
• Manage incoming letters, deliveries, and petty cashtransactions
• Open and close the practice when required, maintainingsecurity
• Action requests for transport, translators, ambulances, etc.
• Handle referrals, patient registration updates, and recallpatients for tests or appointments
• Monitor NHS mailboxes, action and forward emailsappropriately
• Use Docman to manage and action workflow tasks

Note: The job description has been summarised for thepurposes of this advert and the above is not intended to be an exhaustive listof duties. There may be alterations or additions commensurate with the range ofactivities describe above.

Person Specification

Knowledge/Skills

• Strong computer literacy and keyboard skills (IT), with proficiency in Microsoft Office and Outlook.
• Excellent telephone manner and interpersonal skills, with clear written and verbal communication.
• Effective time management and the ability to prioritise tasks efficiently.
• Professional, and able to work collaboratively as part of a team.
• Proficient in the use of EMIS Web and Docman systems.

Experience

• Experience of dealing with members of the public in a customer care role
• Previous experience as a GP practice or general receptionist.
• Experience working in a healthcare setting/NHS role.
• Experience working in an administration role.
• Experience of working in a busy, pressured environment.

Qualifications

• GCSE grade A-C (9-4) in English and Maths (or equivalent).
• Good general education with evidence of ongoing personal and professional development
• Relevant professional qualification or training in customer service, e.g. NVQ Certificate/Diploma in Customer Service.

Personal Qualities

• Polite, professional, and approachable.
• Able to work independently, managing and prioritising own workload.
• Motivated, enthusiastic, and positive in attitude.
• Resilient and able to perform well under pressure.
• For patient facing roles, applicants must have completed a course of covid-19 vaccination

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.