Receptionist

Linnaeus; Goole; On-site; GBP 20,000 - 25,000; Part time

Job summary

A veterinary practice in Goole is seeking a part-time Veterinary Receptionist to join their team. This role involves welcoming clients, answering calls, booking appointments, and managing patient records. Candidates should have experience in client care and be able to work independently. The position offers flexible hours and various employee benefits, including five weeks of holiday, CPD opportunities, and enhanced sickness pay.

Benefits

5 weeks holiday plus bank holidays

E-car salary sacrifice scheme

Extensive free online CPD program

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Qualifications

• Experience in a reception or client care role is required.
• Ability to work independently is essential.

Responsibilities

• Welcoming clients and visitors to the practice in a friendly manner.
• Answering telephone calls and providing customer care advice.
• Booking appointments and processing information using the Practice Management System.
• Administering prescription requests and handling payments.
• Maintaining a clean and tidy reception area.

Skills

Reception or Client Care experience

Ability to work independently

Job description

Veterinary Receptionist

Job Type: 30 hours per week, Permanent, Part-time

Location: End Cottage Vets, Howden

Shifts: Weekdays 08:00-15:00hrs or 12:30-19:30hrs as per rota.

Saturdays 08:00-13:00hrs or 08:00-14:30 on a 1:3 rota.

End Cottage Vets are looking for a caring, organised, motivated individual to join our fantastic front-of-house admin team!

Often the first point of contact with our clients, a receptionist's position is one of the most important within the practice, requiring efficiency, empathy and professionalism in equal measures.

Roles and Responsibilities

• Welcoming clients and visitors to End Cottage in a friendly approachable manner.
• Answering telephone calls, conveying messages and providing customer care advice.
• Booking appointments, processing information and requests using our Practice Management System thus ensuring correct patient records are available for the clinical team.
• Administration of prescription requests for internal and external pharmacies.
• Process payments, generate invoices and receipts, liaising with the clinical team to ensure correct charging.
• Maintain a clean, tidy reception area that is welcoming and fully stocked.

Required Experience

• Reception or Client Care experience
• Able to work independently

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• E-car salary sacrifice scheme
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

From Cats and Dogs, to Rabbits and Chickens, your pet is a much loved member of your family, so we will always treat him, or her, as one, just as we do with our own pets - with the very best quality veterinary care.

Here at End Cottage Vets, the welfare of your pets is always our No 1 priority.

We have a dedicated team of experienced vets and nurses who have access to all the latest equipment and facilities to give your pet the very best in quality veterinary treatment and care.

End Cottage Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about End Cottage Vets, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].