Receptionist

Front Office - Summer Lodge Country House; Dorchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A luxury hotel in Dorchester is looking for an enthusiastic Receptionist to join their team full-time. The ideal candidate will have previous hotel receptionist experience and strong communication skills, focusing on delivering personalized service. Responsibilities include checking guests in and out, managing requests, and maintaining the reception area. Benefits include a holiday allowance starting at 20 days, paid volunteering days, and discounted accommodation rates. Join our team in providing exceptional hospitality.

Benefits

Holiday allowance starting at 20 days

Professional development opportunities

Discounted accommodation rates

Enhanced maternity and paternity leave

Volunteering days

Free meals on duty

Qualifications

• Previous hotel receptionist experience in a luxury or five-star hotel environment is required.
• Excellent verbal and written communication skills required.
• Strong attention to detail and organisational abilities are a must.

Responsibilities

• Check in and out guests with outstanding service.
• Manage guest requests and create memorable experiences.
• Compile guest accounts and maintain the reception area.

Skills

Strong communication skills

Attention to detail

Organisational skills

Ability to manage multiple tasks

Passion for hospitality

Job description

Receptionist ***luxury hotel***

Incredible benefits

We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Rooms Division Manager.

Location: Dorset

Employment type: Full‑time

Working pattern: Shift work 5 days on 2 days off

Salary: £27,000

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Summer Lodge Country House is set within the enchanting village of Hardy’s Evershot and surrounded by rolling hills, this five star country house hotel has 24 rooms, a restaurant, a relaxing spa, indoor pool, private tennis court and miles of beautiful countryside to explore, this is the quintessential luxurious escape.

Key Responsibilities of a Receptionist:

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
• Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.

What are we looking for?

• Previous hotel receptionist experience, ideally in a luxury or five‑star hotel environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanour.
• Excellent attention to detail and organisational skills.
• A passion for hospitality and delivering outstanding guest experiences.
• Ability to manage multiple tasks effectively while maintaining high service standards.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK