Receptionist

DHU Healthcare; Daventry; On-site; GBP 23,000 - 28,000; Full time

Job summary

A UK-based healthcare provider seeks a dedicated Receptionist at Danetre Community Hospital. The role involves greeting patients, managing calls, and supporting appointment inquiries, ensuring smooth communication in a caring environment. Ideal candidates will have strong administration skills, attention to detail, and motivation, contributing to the excellence in patient care within the NHS. This position offers competitive salary and benefits including generous annual leave, health plans, and training opportunities.

Benefits

Health Cash Plan

NHS Pension Scheme

Car Lease Scheme

Cycle to Work Scheme

Enhanced Maternity/Paternity Leave

Referral Programme

Birthday Leave Guarantee

Free Parking

Qualifications

• Proficient in administration with strong communication skills.
• Ability to handle patient interactions with professionalism.
• Experience with healthcare-related tasks is a plus.

Responsibilities

• Greet and manage patients with warmth and professionalism.
• Handle calls and transfer them to the right departments.
• Support appointment queries and comfort calls.
• Manage requests for home visits as per protocols.

Skills

Strong administration skills

Attention to detail

Self-motivation

Ability to prioritize

Experience in healthcare

Job description

At DHU Healthcare, we know that every great patient journey begins with a friendly face and a reassuring voice. We're seeking a dedicated Receptionist to join our team at Danetre Community Hospital, where you'll play a vital role in supporting patients and colleagues while being part of a caring and professional NHS service.

Location

Danetre Community Hospital

Salary

DHU Band 2.0, £23,875 per annum (pro rata)

Working Pattern

Average over 6 weeks = 46.02 hours / 7.67 hours per week

• Week 1:
  • Monday – 7:45 pm – 11:59 pm
  • Thursday – 7:45 pm – 11:59 pm
  • Friday – 7:45 pm – 11:59 pm
• Week 2:
  • Monday – 7:45 pm – 11:59 pm
  • Saturday – 1 pm – 5:59 pm
  • Sunday – 7:45 am – 12:59 pm
• Week 3:
  • Thursday – 7:45 pm – 11:59 pm
  • Friday – 7:45 pm – 11:59 pm
  • Sunday – 6 pm – 11:59 pm
• Week 4: No shifts
• Week 5: No shifts
• Week 6:
  • Thursday – 7:45 pm – 11:59 pm

Why Join Us

At DHU, you won't just have a job—you'll be part of a caring, multi-disciplinary team that thrives on collaboration, compassion, and delivering excellence. Together, we're shaping brighter healthcare journeys for patients and communities across the UK.

Your Role

As a Receptionist, you'll be the welcoming face of our service, supporting patients and ensuring smooth communication. Your typical day will include:

• Greeting and managing patients with warmth and professionalism
• Handling calls and transferring them to the right people
• Supporting appointment queries and comfort calls
• Managing requests for home visits following practice protocols

What We're Looking For

• Strong administration skills
• Accuracy and attention to detail
• Self‑motivation and initiative
• Ability to prioritise and meet deadlines
• Experience in healthcare is desirable, but not essential

Generous annual leave entitlement

Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum

Employee Benefits

As part of our team at DHU Healthcare, we believe in rewarding you for your hard work and dedication. Benefits include:

• Health Cash Plan: After six months, enjoy 24/7 GP access for you and your family and a free Level 1 Health Cash Plan covering dental, optical, and therapy costs.
• Access to the DHU Hub: Exclusive discounts, wellbeing resources, health portal, and enhanced Employee Assistance Programme.
• NHS Pension Scheme: Secure future with the NHS pension scheme; existing NHS employees can transfer their pension pot and holiday allowance.
• Car Lease Scheme: Salary sacrifice for a brand-new hybrid or electric car via NHS Fleet Solutions.
• Cycle to Work Scheme: Salary sacrifice for a new bike interest‑free through salary.
• Enhanced Maternity/Paternity Leave and robust Family Friendly policy.
• Referral Programme: Earn cash rewards by sharing with your network.
• Birthday Leave Guarantee: Take the day off or earn credit.
• Free Parking: Secure free parking at most sites.

Accessibility

We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process, please reach out to our Talent Acquisition team.

Diversity & Inclusion

At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered. We warmly welcome applications from all individuals. We are proud to be a forces‑friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military spouses/partners.