Receptionist

THE PIG Hotel | B Corp; Combe Raleigh; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hospitality establishment is seeking a customer-focused Receptionist to join their front of house team. As a Receptionist, you will be the first point of contact for guests, ensuring their experience starts positively. Key responsibilities include managing communications and upholding service standards. Ideal candidates will have a service-oriented background, and familiarity with Opera Fidelio is a plus. This role offers competitive pay and generous employee benefits including discounts and full training.

Benefits

Staff stays – free B&B

35% discount on food, beverages & treatments

Meals on duty

Annual holiday increase (up to 33 days)

Take home goods – cost price

Free access to on-demand GP, Physiotherapy, and counselling

A range of learning & development courses

Anniversary vouchers – dinner with wine for 2

Qualifications

• Experience in a similar role preferred.
• Ability to maintain communication with all hotel departments.
• Willingness to learn and receive training.

Responsibilities

• Serve as the first point of contact for hotel guests.
• Answer incoming calls and respond to emails.
• Maintain high standards of service at the front desk.

Skills

Customer service focus

Attention to detail

Strong communication skills

Tools

Opera Fidelio

Job description

Location: THE PIG-at Combe, Honiton, EX14 3AD

Salary: OTE £13.21 per hour, including tronc.

Hours: 35 hours per week, over 5 days.

We are currently looking for a customer focused Receptionist to join our front of house team.

The front desk at THE PIG is essentially the hub of the hotel, being the first and last face our restaurant and hotel guests see. First impressions are everything and we want our guests to have the best first impression possible.

As Receptionist you will be a first point of contact for our hotel guests. We are looking for someone who loves to make guests smile every day and has high standards of service and great attention to detail.

Communication is key, as you will be required to answer incoming calls, respond to emails, and maintain constant channels of communication with all departments in the hotel.

Experience within a similar role and knowledge of Opera Fidelio is beneficial but not essential as full training will be provided.

We Are Dedicated To Making THE PIGs An Inspiring, Exciting, And Fun Place To Work And In Return For Your Hard Work You Can Expect Something a Little Different

Benefits:

• Staff stays – free B&B.
• 35% discount on food, beverages & treatments.
• Meals on duty.
• Annual holiday increase (up to 33 days)
• Take home goods – cost price.
• Free access for you and your family to an on-demand GP, Physiotherapy, and counselling services through Help@Hand.
• A range of learning & development courses.
• Anniversary vouchers – dinner with wine for 2.

To view our full range of perks, visit our ‘What we can do for you’ section on our career’s webpage: jobs.thepighotel.com

Home Grown Hotels is committed to encouraging equality, diversity, and inclusion. We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out in the Equalities Act 2010.