Receptionist

Cheshire College South and West; Chester; On-site; GBP 25,000; Full time

Job summary

A regional educational institution in Chester is seeking a dedicated Receptionist to provide top-notch reception services. This role includes managing phone calls, welcoming visitors, and administrative tasks to support learners and stakeholders. Ideal candidates will hold GCSEs in English and Maths and have previous office experience. The position offers part-time hours during term time, competitive salary, and various benefits such as a pension scheme and professional development opportunities.

Benefits

Access to world-class facilities

Competitive salary

Pension scheme with generous employer contributions

35 days holiday plus bank holidays

Onsite fitness and childcare facilities

Free onsite parking

Qualifications

• Must have GCSE C or above in English and Maths.
• Previous office or administrative experience required.
• Understanding of equality, diversity, and inclusion necessary.

Responsibilities

• Welcome visitors and manage signing in process.
• Operate the telephone switchboard and manage calls.
• Provide emergency communication as required.
• Respond to initial inquiries about courses.

Skills

Communication skills

Organizational skills

Customer service skills

Attention to detail

Education

GCSE Grade C (4/5) or above in English and Maths

Job description

Receptionist (EL004)

Salary: £24,784 (pro rata per annum)

Contract Type: Permanent

Hours: 22 per week, Term Time Only.

Work Schedule:

• Monday 9:30am-6:00pm
• Tuesday 8:00am-2:00pm
• Wednesday 8:00am-2:00pm
• Thursday 4:30pm-9:00pm

Location: Chester Campus

We are seeking an enthusiastic Receptionist to join our team at our Chester Campus. This is an excellent opportunity to provide an excellent reception service, including telephone duties and administrative support in order to ensure that the provision meets the needs of learners, employers and other stakeholders.

Key Responsibilities:

• Welcome and receive visitors to the College, manage the signing in and out process and contact College staff, as appropriate;
• Operate the College’s telephone switchboard to receive, acknowledge and transfer calls, take and transmit telephone messages as required, take and transmit urgent messages to students as required;
• Provide appropriate communication in the event of emergency evacuation of the College buildings, as laid down in the College’s Health & Safety Policy;
• Respond to all initial enquiries and queries including course start dates, venues;
• Promoting the welfare of children and young people.

Key Person Specification Requirements:

• GCSE Grade C (4/5) or above in English and Maths;
• Previous office/administrative experience;
• Understanding of equality, diversity and inclusion in work and the learning environment;
• Enhanced DBS check.

Please see the Job Description and Person Specification attached for further details.

Benefits:

• Access to world-class facilities
• Access to new qualifications to support your career in education such as short online courses in the areas below. If you’re interested in learning more about this, please email [e-mail].
• Equality and Diversity
• Information, Advice and Guidance
• Understanding Safeguarding and Prevent
• Principles of Customer Service
• Financial support offered to obtain your teacher qualification
• Extensive upskilling and professional development opportunities
• Competitive salary
• Pension scheme with generous employer contributions (28.68% for TPS and 21% for LGPS)
• 35 days holiday (plus bank holidays)
• Onsite fitness and childcare facilities
• Employee benefit platform
• Onsite Costa, café, shop, restaurants and hair and beauty salon
• Free onsite parking
• Employee Referral Scheme
• Staff Awards

If you wish to discuss any aspects of the role prior to making an application, then please email [e-mail] and arrangements will be made for a discussion with the hiring Manager.

The selection event will take place in January 2026 at our Chester campus.

If you’re interested in this new opportunity, you can apply by sending a completed application form to [e-mail] by 09:00 on 6 January 2026.

Cheshire College South and West is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is exempt from the Rehabilitation of Offenders Act (ROA) 1974. Successful applicants will be required to provide a DBS Disclosure, Right to Work evidence and original qualification certificates. Online checks will be carried out and references will be sought.

About Us

Cheshire College – South & West is the largest provider of post-16 education in the region, offering exciting opportunities to over 11,000 learners and 1,000 apprentices, who all have access to world-class facilities as a result of a £120m investment in the latest technology and real working environments, at modern campuses in Crewe, Ellesmere Port and Chester.

Cheshire College is a dynamic, high quality and financially robust college, which provides learners with the skills, experience and qualifications that will prepare them for their future career or higher-level study, encouraging them to become confident individuals who will make valuable contributions to businesses and the local economy.

Chester Campus

Our impressive facilities are the perfect place for learners to meet new friends and be immersed in an environment that is ideal for learning. As well as our modern classrooms, the Chester Campus boasts:

• Impressive Art and Design Workshops;
• Science Laboratories;
• Strong links with local employers such as Ecolab and Unilever to ensure learners have access to work placements and industry professionals;
• Access to 4K video recording equipment and specialist software applications.