Reception Team Leader

Daniel Thwaites PLC; Brighton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A distinguished hospitality company in Brighton is seeking a Reception Team Leader to supervise the Front Office team. You will ensure guests receive warm and friendly interactions, develop your team, and manage administrative tasks using Opera PMS. Ideal candidates should be passionate about hospitality and possess previous supervisory experience. Enjoy benefits such as career progression, Wagestream, and discounted accommodations.

Benefits

Career progression opportunities

Wagestream access

Free parking

Monthly tips

Free meals on duty

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Gym access

Discounted spa treatments

28 days annual leave

Discounted accommodation, food, and drink

Pension and life assurance

Long service awards

Qualifications

• Passionate about hospitality and able to deliver company standards.
• Previous supervisory experience is essential.
• Friendly and personable nature with great communication skills.

Responsibilities

• Supervise, motivate, and develop the Reception team.
• Ensure warm and efficient guest interactions.
• Manage administration procedures in line with company policies.
• Respond to guest queries and provide recommendations.

Skills

Warm hospitality

Organisational skills

Communication skills

Supervisory experience

Tools

Opera PMS

Job description

Overview

We're seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience.

As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.

Responsibilities

Your day to day will involve:

• Supervise, motivate and develop the Reception team
• Ensure all team guest interactions are warm, friendly, accurate and efficient
• Effectively respond to Guest queries and provide recommendations on Hotel products and services
• Undertake and manage administration procedures in line with company procedures
• Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
• Work with your team and the wider hotel to provide the best possible service
• Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required

Qualifications

Who are we looking for?

Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction.

As Reception Team Leader, you will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and ideally have experience of working with Opera PMS.

If you are natural leader, have a flair for organisation with great communication skills, then this could be the role for you.

Benefits

In return, we are offering a rewarding role with scope for career progression along with;

• A fun environment where you will receive the training and support to develop and progress
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• Free parking
• Tips paid monthly
• Free meal whilst on duty
• Health cash plan with access to discounted perks
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Use of our brilliant gym on site and discounted Spa treatments
• 28 days annual leave (rising to 33 days after 5 years)
• Discounted accommodation, food and drink in our beautiful properties across the country
• Pension & Life assurance
• Long service awards, including free meals and free stays with your friends or family

We’d love to meet you - Come and join our Daniel Thwaites Family