Reception Supervisor

Leonardo Hotels; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular hotel chain in Southampton is looking for a Reception Supervisor to ensure the smooth running of the Front Office department. The ideal candidate will have excellent people skills and a strong ability to coach and train new team members. This dynamic role requires someone who can inspire their team and create memorable experiences for guests in a fast-paced environment. The position includes several enticing perks, such as special hotel rates and opportunities for professional development.

Benefits

Special rates on hotel rooms across the UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing Calendar

Ongoing job-related training programmes

Qualifications

• Ability to coach and train new team members.
• Dependable and a reassuring influence for both guests and the team.
• Experience in a fast-paced environment.

Responsibilities

• Supervising Front Office operations to exceed guests' expectations.
• Inspiring and motivating the Front Office team to create memorable experiences.

Skills

Organizational skills

People skills

Adaptability

Problem-solving

Job description

The Reception Supervisor will support the smooth running and objectives of the Front Office department, as well as supervising day-to-day operations. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As Reception Supervisor you'll be the backbone of the team as you'll be working with the Front Office Manager to inspire and motivate your colleagues, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising the Front Office operations and inspiring a vibrant team to exceed guests' expectations.

If you're our ideal Reception Supervisor, you will:

• Be a people's person and make each day fun and engaging for the team!
• Work well in a fast-paced environment
• Coach and train new team members
• Bring solutions to the table and think on your feet
• Be dependable, and a reassuring influence for both guests and the team
• Have top-notch organisational skills

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!