Reception Supervisor

F1 Arcade; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment and hospitality venue in Greater London is seeking a Reception Supervisor to join their London St Paul's location. This role involves greeting guests, managing reservations, and ensuring a positive experience. The ideal candidate should have experience in hospitality or entertainment. The company offers a range of benefits including discounts, paid volunteer days, health plans, and generous holiday entitlement.

Benefits

50% off food & drink

Complimentary off-peak racing

Paid volunteer days

Access to GP 24/7

Cash plans for health services

Enhanced maternity & paternity pay

Paid bereavement leave

Company sick pay scheme

Employee discount platform

Financial wellbeing platform

28 days holiday including bank holidays

Qualifications

• Previous experience within a hospitality or entertainment setting.

Responsibilities

• Greet every guest, creating a positive and exciting first impression.
• Handle guest questions, concerns, or complaints with professionalism.
• Communicate effectively with kitchen and bar for timely delivery.
• Manage reservations and walk-ins efficiently to ensure smooth guest flow.

Skills

Customer service

Hospitality experience

Job description

Reception Supervisor

London St Peter’s

Contract : Permanent

Salary : £14

THE BRAND

At F1® Arcade, we’ve completely revolutionised the traditional arcade by creating the first‑ever Formula 1 entertainment and hospitality concept with socialising at its core for fans and non‑fans alike. F1® Arcade venues provide an immersive, state‑of‑the‑art F1® racing simulation experience, gamified for a mass audience, with ‘best in class’ hospitality and exceptional venue design, all under one roof - for the ultimate night out in the fast lane…

We’re looking for a Reception Supervisor to join our team at our London St Paul’s location.

Key Responsibilities of the Reception Supervisor

• Be the friendly face that greets every guest, creating a positive and exciting first impression.
• Handle guest questions, concerns, or complaints with professionalism and urgency.
• Communicate effectively with the kitchen and bar to ensure accurate and timely delivery.
• Help manage reservations and walk‑ins efficiently to keep the guest flow running smoothly.

Qualifications

• Previous experience within a hospitality or entertainment setting.

What we can offer you

• Great team discount of 50% off food & drink at any time for you and up to 3 friends.
• Complimentary off‑peak racing for you and up to 3 friends.
• Paid volunteer days.
• Access to GP 24 / 7.
• Paid cash plans for dental, physio, mental health and optical subscription plans, and more up to the value of £950.
• Enhanced maternity & paternity pay.
• Paid bereavement leave.
• Company sick pay scheme.
• Employee discount platform, including gym memberships and retail discounts.
• Financial wellbeing platform.
• Holiday entitlement of 28 days including bank holidays.

Refer a friend scheme.

We are committed to creating a vibrant and dynamic environment where our team members can thrive. If you’re passionate about hospitality, gaming, and delivering top‑notch customer experiences then the race is on, you in?