Reception Supervisor

HWREN-Front Office; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Greater London is seeking a Reception Supervisor to lead the reception team, ensuring exceptional service for all guests. The ideal candidate should possess strong organizational capabilities and excellent communication skills. Experience in a 4-star hotel is advantageous, as is familiarity with Opera PMS. This role offers a competitive salary, opportunities for career advancement, and a supportive team environment.

Benefits

Free meals on duty

Discounted employee rates

Life assurance scheme

Employee assistance programme

Long service recognition award

Qualifications

• 4-star hotel experience in a similar role is a real advantage.
• Providing a high-quality service comes naturally to you.
• Smart and professional appearance is required.

Responsibilities

• Coordinate and supervise receptionists on duty.
• Ensure hotel reception is always manned and guests are welcomed.
• Manage check-in and check-out procedures efficiently.

Skills

Excellent communication skills in English

Strong organizational skills

Ability to multi-task

Approachable and positive attitude

Tools

Opera PMS

Job description

Salary – Competitive salary

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.

A bit about what you will do...

Reception Supervisors in our team lead by example and support and enable our receptionist to provide our guests with excellent service throughout their stay.

• Coordinate and supervise receptionists on duty, support and assist when and where necessary.
• Ensure hotel reception is always manned, guests are acknowledged and are made to feel welcome.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.
• 4-star hotel experience in a similar role is a real advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary