Reception Supervisor

The Delaunay Team; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned European café restaurant group is seeking a Maitre d’ to oversee smooth table allocations and enhance guest experiences. The ideal candidate will effectively manage turn times, anticipate guest needs, and engage warmly with customers. Experience with SevenRooms and Open Table is essential. The position offers various employee benefits including discounts, incentives, and access to mental health support, highlighting a commitment to staff wellbeing.

Benefits

Generous discount on food and drinks

Team-led incentives

Enhanced maternity and paternity leave

Access to mental health counselling

Advance access to earned wages

Training calendar including masterclasses

Qualifications

• Proven ability to manage table allocation effectively.
• Strong communication skills to coordinate guest needs.
• Experience in building customer relationships.

Responsibilities

• Take responsibility for smooth table allocation.
• Anticipate guests’ needs and communicate requests.
• Contribute to building a regular customer base.

Skills

Experience in SevenRooms

Experience in Open Table

Job description

Inspired by the grand cafés of Mittel Europe, The Delaunay is an all-day café restaurant located near Covent Garden.

At The Wolseley Hospitality Group,We create Places where People feel they Belong.

Why work with us as a Maitre d’?

• Enjoy a generous discount across our restaurants on food and drinks.
• Rewarding Excellence - a team-led incentive, earning up to £100 in high street vouchers.
• Enhanced Maternity and Paternity leave to support working families.
• Group-wide access to mental health counselling, legal and financial advice.
• Advance access to earned wages via Wagestream.
• A unique and varied training calendar including supplier trips, masterclasses and visits.

Visit our career page for a detailed list of our benefits https://thewolseleyhospitalitygroup.com/careers/

We promote from within, empowering individuals from all backgrounds to become the leaders of tomorrow. Our diverse team reflects the inclusive culture.

The role of a Maitre d’:

• Take responsibility for a smooth table allocation for both walk‑ins and bookings in all restaurant sections, managing turn times effectively.
• Anticipate guests’ needs, timely communicating any special requests to floor and kitchen – be proud to coordinate all departments!
• Contribute to building a regular customer base, warmly engaging with guests from door to table and beyond – you are our greatest asset!
• Experience in SevenRooms and Open Table are essential.

The Wolseley Hospitality Group portfoliocomprisesof The Wolseley on Piccadilly, The Delaunay in Aldwych, Brasserie Zédel in Soho, Colbert in Chelsea, Fischer's in Marylebone, Soutine in St John's Wood, Bellanger in Islington, Manzi's inSohoand The Wolseley City in Monument.