Reception Manager — Lead Front Office & Guest Experience

HLG-Front Office; Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A 4-star hotel in Horley is searching for a Reception Manager to lead the Front Office team, ensuring excellent service and exceeding guest expectations. Responsibilities include managing and inspiring the team to enhance guest feedback scores and implementing sales policies. Candidates should have proven leadership skills, strong communication abilities, and experience in a similar role. This is an opportunity to join a growing organization with career progression and development potential.

Benefits

Competitive salary

20 days holiday

Free meals on duty

Discounted employee rates

Food and beverage discounts

Employee assistance programme

Qualifications

• Strong leadership and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Proven experience of managing, coaching, and developing teams.

Responsibilities

• Lead the Front Office team to ensure excellent service.
• Manage and inspire the team to improve guest feedback scores.
• Implement sales and marketing policies as defined.

Skills

Leadership

Communication skills

Motivational abilities

Organisational skills

Tools

Opera PMS

Microsoft Office

Job description

A 4-star hotel in Horley is searching for a Reception Manager to lead the Front Office team, ensuring excellent service and exceeding guest expectations. Responsibilities include managing and inspiring the team to enhance guest feedback scores and implementing sales policies. Candidates should have proven leadership skills, strong communication abilities, and experience in a similar role. This is an opportunity to join a growing organization with career progression and development potential.