Reception Manager

The Ivy Collection; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A renowned restaurant group in St Albans seeks a passionate Reception Manager to join their dynamic team. The role involves ensuring a warm guest reception, managing bookings, and leading the reception team to provide exceptional service. Candidates must have at least two years of experience in a similar role and strong communication skills. This position offers competitive pay and various employee benefits, contributing to a vibrant work environment.

Benefits

Competitive Industry pay

50% staff discount

Career Development and Training

Free food and drinks while working

Extra holiday allowance

Birthday day off

Access to retail and health discounts

Qualifications

• Minimum of 2 years of experience as a Reception Manager or similar role.
• Ability to manage and lead a team effectively.
• Excellent communication skills are essential.

Responsibilities

• Ensure guests receive a positive and professional first impression.
• Efficiently manage restaurant bookings and table allocation.
• Train and lead the reception team.

Skills

Exceptional service

Customer engagement

Team management

Problem-solving under pressure

Fluent English

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We're searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.

Benefits & rewards

• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• You can take your Birthday as a day off - Guaranteed!
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as Reception Manager

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.